Traveling Operations Service Technician

MobilityWorks caters to the needs of the disabled community by offering wheelchair-accessible minivans, full-size vans equipped with lifts, and commercial fleet vehicles. Our primary mission is to empower wheelchair users, granting them the mobility, independence, and personal freedom they aspire to achieve. Continue reading to discover how you can become part of the team leading this important mission!

MobilityWorks is in search of an enthusiastic and dynamic Traveling Operations Service Technician (TOST). At MobilityWorks, we firmly believe that each team member plays a vital role within our organization. We highly value the skills, dedication, and contributions made by every member of our team. Our commitment to our mission is unwavering, and we consistently uphold our core values.

Position Summary: The Traveling Operations Service Technician (TOST) is responsible for executing technical service repairs and production installations in support of stores under the direct leadership of Vice President of Service.

Here's what you'll achieve in this role:

• This position is expected to assist in the hands-on technical support and is expected to travel throughout the country.
• Working side-by-side with existing technicians, this position will produce installations, assist in the diagnosis and repairs of challenging WAV’s, assist in training and development of the new technicians to ensure all processes are clearly communicated and executable.
• Following the established processes and executing the activities performed by the store Service Technicians while being consistent with company policy, processes, and procedures.
• TOST will also fill in as Service Technicians in stores with vacancies/gaps within the Division as assigned by the Regional Management team.
  1. Assisting Service Managers with the daily service repair orders as needed by following our best practices to deliver successful results; digital video inspection process, service efficiency, utilization, production quality, scheduling management, parts ordering, and salesforce utilization.
  2. Perform the technicians’ responsibilities coupled with all production, service, and maintenance.
  3. Ensuring accuracy and well-documented times for all RO’s in the process of installations. Including hours approval, applications, fitting times, alignment requirements and parts issues and make recommendations to service manager.
• Recording of serial numbers and retrieve any warranty cards that need completed as the production jobs are being worked on.
• Learn and assist with repairs including parts numbers, time required, and reporting for NMEDA log and Docutrack processes.
• Support a training culture through the participation in company training initiatives and continuous learning.
• Promote Employee Engagement through the demonstration of leadership skills in support of our core values.
• Complete other duties as assigned.

What you should possess:

• High school diploma or GED required
• 1 Year experience in automotive repair management preferred
• 2-3 years of automotive technician experience preferred
• Solid electrical and/or automotive wiring experience
• Excellent customer service skills and experience is required
• Solid verbal, written, and interpersonal communication skills are required
• Experience working independently with minimal supervision is required
• Available to relocate within assigned division and/or company
• At least 50% travel required

What We Offer You:

• Competitive Salary
• Medical, Dental & Vision Insurance plans.
• Flexible Spending Account(s).
• 8 paid holidays, Personal Time Off, Social Responsibility Time.
• Employer Paid Benefits, including a Tuition Reimbursement Program, Employee Assistance Program, and Life and Disability insurance.
• 401(k) Retirement Plan
• An immensely fulfilling experience within a team-oriented environment.

Military Veterans are highly encouraged to apply!

We embrace diversity! Be part of an organization that invests in YOU!