Traveling Medical Assistant Lead - Northern California

California Medical Evaluators (CME) and California Medical Legal Specialists (CMLS) are affiliate companies of MDPanel

MDPanel Mission:

Develop, support, and advance the preeminent community of physicians for the efficient delivery of medical opinions to those in need.

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Become the undisputed, gold standard for the delivery of world-class medical opinions where passionate employees and unparalleled technology support all stakeholders with perfect efficiency.

MDpanel Core Values:

Make Physicians Lives Easier

Shoulder all administrative tasks and make clinical tasks easier to optimize clinicians’ time

Deliver Unparalleled User Experience for Stakeholders

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Think Big, Start Small, Move Fast

Build a mindset of perpetual innovation rooted in pragmatic bets that matter

Help the Patient

Deliver objective, well-informed, and comprehensive opinions so patients receive the appropriate level of care for their specific needs

Embrace the Pace

Make higher-quality, situationally-appropriate decisions palpably faster than our peers

Support Each Other

Accept accountability for and positively contribute to our community of support and respect for our fellow employees

Position Summary: 

Traveling Medical Assistant Lead position in a busy Medical-Legal practice. We are in search of a dependable Medical Assistant who is reliable, detail-oriented, has initiative, and understands the value of attendance and punctuality. This position requires you to travel to multiple locations throughout California within a designated geography and work with multiple physicians for both in-person and telehealth. This is the perfect job for someone who likes to drive, meet new people every day, is flexible, and can adapt quickly to change. 

• 100% travel to multiple locations throughout various geographies to help support multiple physicians.  
• 90% front office administrative duties 
• 10% medical back office duties 

Shift: 

• Full-time 4-6 days per week (Monday - Sunday with rotating weekends, shifts vary or every Saturday and off every Sunday)
• A flexible schedule is needed on scheduled work shifts to accommodate varying shift start and end times. Evaluation hours of operation are from 7 am – 7 pm.  

Essential Roles and Responsibilities:

• Adherence to DWC, QME, CME policies, procedures, and guidelines.
• Provide support for both in-person and telehealth evaluations. 
• Prepare for scheduled evaluations in an organized and timely manner before the date of the evaluation. (Printing documents, emailing links, location availability/resources, applicant confirmation, interpreter confirmation, etc) 
• Arrive at assigned offices or log on to virtual appointments before the start of the evaluation and ensure that the office is clean and organized or that the applicant and interpreters can log on. 
• Greet and support all applicants, interpreters and doctors with a high level of customer service and professionalism. 
• Help applicants or interpreters either in-person or virtually with all forms and ensure that they are properly and thoroughly filled out.
• Assist the doctor/s during the evaluation with basic front and back office Medical Assistant duties. 
• Be able to perform basic vital signs. 
• Be able to measure and record body measurements, height, weight and ortho body measurements. 
• Be able to perform visual acuity screening. 
• Be able to efficiently carry out medical asepsis at locations for in-person evaluations and tools.
• Score and generate evaluation report summaries accurately and timely.
• Be able to arrange tools or equipment for the physician to use during the in-person appointment.
• Must be knowledgeable about EKG and Spirometry testing (willing to train). 
• Must be knowledgeable with Google Suite (willing to train) and technology. 
• Must be detail-oriented in reviewing forms and accurately scanning and uploading them in a timely manner.
• Manage and maintain inventories of supplies needed for evaluations 
• Provide administrative support to other CME departments, as needed 
• Communicate effectively and professionally with both internal and external customers.
• Provide excellent customer service to both internal and external customers
• Assist with inventory management at flagships 
• Assist with processing physical mail at locations 
• Assist with additional duties within the TMA department and with other CME departments
• Is cross-trained on administrative functions to help support other departments as needed 
• Is a subject matter expert on DWC, QME and CME guidelines and utilizes existing resources to troubleshoot issues as needed 
• Is proficient in department processes and procedures
• Is prepared, well organized, and able to accomplish job functions within scheduled work shifts. 
• Proactively identifies areas of opportunity and proposes possible solutions
• Can work independently
• Assist the department Lead, Coordinator, and Manager with special projects and functions 
• Assists with the training and orientation of new employees 
• Assist with department peer review audits
• Is proficient in supporting high-volume evaluation days for in-person, telehealth, and hybrid 
• Is proficient in supporting Elite program physicians 
• Is a positive role model for less senior members of the team 
• Assist less senior members of the team with day-to-day troubleshooting 
• Assist with the management of flagship inventory 
• Assist with document and site audits 
• Assist to ensure all of the assignments for the day have been completed for designated teammates 
• Generate daily, weekly, and monthly reports to the supervisory and leadership team 
• Assist in the preparation of tools and materials for new hire orientations 

Locations may include: 

Locations will vary. TMAs will be required to travel throughout a specific geography to multiple locations on scheduled work shifts to help support multiple physicians on scheduled work shifts.  

Qualifications and Preferred Skills:

• Must be willing to travel to multiple locations in one workday throughout designated geographies within the state of California. 
• On scheduled work shifts must be available to work during hours of operation. 
• Be able to manage stressful situations in a fast-paced environment. 
• Be able to multitask, critical think and troubleshoot through various obstacles.  
• Healthcare, Workers Compensation, and Legal Experience are preferred but not required
• Valid CA Driver's License, Valid Car Insurance  and Good Driving Record required 
• Reliable transportation for in-person evaluations and strong WiFi connection for telehealth  
• CPR/BLS certified through the American Heart Association
• Comfortable with technology (EMR/EHR, Microsoft Office and Google Platforms) 
• Knowledgeable with designated geography 
• Excellent written and verbal communication in addition to basic arithmetic  
• Excellent customer service 
• Spanish speaking is a plus but not required
• High School Diploma or equivalent
• Positive and solution-oriented attitude 
• Effective time management
• High level of integrity 
• Works independently and as part of a team 
• COVID Vaccination (preferred not required)
• Is in good standing with all physicians 
• At a minimum of 3-5 years of Medical Assistant Experience (Front and Back Office)
• Progressive work experience with an increase in responsibilities 
• Has demonstrated the ability to take initiative and foster healthy work relationships with all members of the team
• Represents all aspects of the CME Brand Promise