Transportation Customer Service Representative

Job Title: Customer Service Representative

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to resolve complex customer issues
- Follow up with customers to ensure satisfaction and resolve any outstanding matters
- Meet or exceed established performance metrics for quality, productivity, and customer satisfaction

Qualifications:
- Previous experience in a Customer Service role preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using computer systems and software applications
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong organizational skills and ability to multitask effectively

Benefits:
- Competitive salary based on experience
- Comprehensive training program provided
- Opportunities for career advancement within the company
- Health insurance options available
- Paid time off and holiday pay

If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you. Apply now to join our dynamic team !

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person