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Form of work
SalaryAREAS OF RESPONSIBILITY
A successful Transitional Care Professional will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).
Patient Engagement and Guidance
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Visit the Company’s referrals and established patients within assigned facilities.
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Establish trust and rapport with patients to assist them in making informed decisions regarding their health duringtheir stay in the facility.
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Provide guidance and feedback to patients based on recommendations from the care team regarding their care.
Transitional Care Coordination
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Ensure a seamless transition for patients returning home by arranging the necessary services, such as homehealth, outpatient rehab, and follow-up care with the Company’s providers and support staff.
Appointment Scheduling and Coordination
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Schedule and coordinate all essential visits including those with the Company’s primary care provider, virtualprovider, specialists, pharmacist, social worker, health coach, community health worker, visiting nurse, etc.
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Facilitate effective communication between healthcare professionals involved in the patient’s care.
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Ensure patient and family adherence to the plan of care.
Administrative and Communication
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Patient Communication: Interact with patients via phone, email, patient portal, telephone, text, in person, etc. togather necessary information.
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Customer Service: Provide exceptional customer service to patients, exhibiting a compassionate and empatheticattitude and a patient-centered approach to care. Address patient concerns, inquires, and complaintsprofessionally and promptly, striving to meet patient needs and ensure their satisfaction.
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Administrative Functions: Perform general administrative tasks and support other staff as needed. Utilize thecompany’s software systems to enhance patient care and staff productivity.
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Must be available during normal work hours (unless previously approved by direct supervisor). Additionalhours may be required to complete normal business functions and/or projects.
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Participate in coaching calls.
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Perform other duties as requested or required, in the sole discretion of the Company.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Lexington, SC: Relocate before starting work (Required)
Work Location: Multiple locations
