Transition Manager - Community Association Management

Affinity Management Services is an Association Management Company proudly serving Miami-Dade, Broward, and Palm Beach County for the last 15+ years! We have grown over time due to our commitment to creating a first-class living environment for our residents and enriching the quality of life in our communities through our innovative services. As the demand for our services continues to grow, we are looking for individuals to join us on our quest to empower and transform each community we partner with.

Position Overview:

The Transition Manager will be a key role within Affinity Management Services. This role will oversee all onboardings of new Community Associations to the company's roster and manage a team of Transition Specialists to ensure a smooth transition for our residents.

DUTIES AND RESPONSIBILITIES:?

• Onboard new clients into Affinity systems
• Interact with the previous management company and Board Members to ensure all necessary documentation is provided to ensure a smooth onboarding process.
• Interact with association vendors and provide updated information.
• Track progress of the onboarding process in the project management tool.
• Constantly looking for more efficient ways to improve the transition process.
• Interacts with Director of Association Accounting, General Ledger Accountant, Regional Director, and Association Managers as needed.
• Responsible for preparing and sending all initial correspondence sent to the new client.
• Responsible for preparing and sending bi-monthly transition reports for the Board of Directors.
• Responsible for preparing and sending weekly transition reports for Leadership Team.
• Maintains accounts receivable ledgers by verifying and posting account transactions.
• Maintains computer information files in a neat and orderly fashion.
• Assist upper management in creating efficiencies within the position.
• Adhere to SLA provided by upper management.
• Supervise and review work produced by Transitions Specialist team.
• Responsible for assisting supervisor/ ownership in implementing new project initiatives to improve overall efficiencies in the operation.
• Responsible for planning and overseeing projects to ensure they are completed in a timely fashion and adhere to deadlines.
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
• Performing quality control on the project throughout development to maintain the standards expected.
• Adjusting schedules and targets on the project as needs for the project change.
• Other duties as assigned.

To perform this job successfully, the ideal candidate must be able to perform each duty efficiently and with a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability needed.

• Good written and verbal communication skills.
• Strong Problem Solving and Analytical Skills
• Knowledge of MS office (Excel, Word & Outlook)
• Understanding of VMS Software &/or Click Pay preferred.
• 2-3 years of prior experience in similar role and responsibilities preferred.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Business Administration from an accredited college or university preferred.

Full-Time

Monday - Friday 9:00 am- 5:00 pm

Who We Are:

At Affinity Management Services, we are passionate about Community Association Management. We value knowledge sharing and welcome new team members who enjoy the challenges of Community Association and property management, including Homeowners Associations, Condominiums, and Apartments.

Our Values:

We lead with the following values:

Relationship Oriented: We exceed expectations and build lasting relationships.

Teamwork: We collaborate and take collective ownership of our clients' needs.

Professionalism: We hold ourselves to a high standard and have a continued commitment to self-development.

Solutions oriented: We anticipate, adapt, and implement the right strategy and process.

What We Offer:

We invite you to be a member of our team, where you can enjoy a comprehensive benefits package, including:

- Fully paid medical insurance option

- Voluntary dental, vision, life insurance, and short-term disability

- 401(K) Plan after 90 days of employment

Additionally, we provide competitive pay, paid time off, a respectful, caring, and positive working environment. You will have opportunities for growth and promotion within the organization, including specialized training, industry-related organization memberships, and mentoring support to help you achieve your career development aspirations.

Note: The company provides a disclaimer that the job post may not be an exhaustive list of all responsibilities and requirements, and the essential functions of the job may change based on business necessity.

Affinity Management Services is committed to a non-smoking and drug-free environment. We are dedicated to fair treatment of all applicants and associates without regard to factors such as race, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity, as protected by law.