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SalaryThe career opportunity:
The Field Service Supervisor oversees a team of 10 - 20 DART Bus Drivers in King County, a diverse staff serving diverse populations. The Field Service Supervisor leads the problem-solving, field training, troubleshooting, performance management, employee relations, and monitoring of drivers; may also be responsible for driver scheduling or recruiting/hiring.
Available Shift:
Multiple shifts available
What you will be doing:
- Oversee safety and procedural compliance for all drivers and vehicles while in the provision of service. Provide in-the-field assistance as required and communicates to the Operations Manager driver concerns about operational difficulties encountered.
- Work directly with both Hopelink and King County Metro staff.
- Variable schedule to include some weekend days and split shifts.
- Monitor service areas and routes connected to the Community Connections Service including the Trail Head Direct.
- Train and orient drivers; communicate safety and procedural guidelines and policies. Spot check the completion of pre-trip inspections and monitor compliance to passenger boarding and de-boarding procedures. Monitor, evaluate and identify drivers for re-training as necessary.
- Ensure that the hiring, training and performance review processes produced desired strategic results.
- Participate as a contributing member of Hopelink’s Management team.
- Problem-solves areas of concern for drivers and dispatchers throughout the service area.
- Troubleshoot destinations, routes, scheduling, vehicle and/or driver issues as they arise.
- Conduct accident/incident investigations in the field. Ensures all reports are completed accurately and completely and are distributed to all required recipients.
- Responsible for fleet management maintenance schedules, assists with program data (manifests, reports, surveys for Metro, etc.) and fare collection reporting.
- Monitor driver performance including resolving performance issues and completing performance evaluations in a timely manner following Hopelink personnel guidelines.
- Work in collaboration with Operations Manager, Director, and Human Resources on employee disciplinary actions.
- Operate any and all DART vehicles as needed to cover routes when drivers are absent.
- Assist the Operations Manager in recruitment, screening, interviewing, and selection of Driver applicants.
- Participate as a contributing member of the Division leadership team.
- Maintain a positive working relationship with government and private funders.
- Maintain current, clear understanding of contracts and program requirements.
- Communicate respectfully with people regardless of age, race, gender, religion, color, national origin, marital status, the presence of any physical, sensory, or mental disability, sexual orientation, political ideology, gender identity, military status, genetic information, or any other expression of diversity.
- Maintain a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adhere to the Hopelink Standards of Conduct.
- Practice and achieve Hopelink’s Core Competencies in order to support Hopelink’s overall strategy, team goals and individual goals. Core competencies are listed below.
- Regular attendance and punctuality are essential to our business and to this position.
- Other duties as assigned.
Your qualities
- Minimum of seven years licensed driving experience.
- Proficient in MS Excel, Word, Outlook, and web-based software applications.
- Prior supervisory experience with the ability to effectively manage diverse work styles and personalities.
- Driven to provide a safety focused work environment.
- Available to work all days and shifts as required by operation.
- Must be a self-starter, independent thinker, be able to maintain a positive attitude, and have the ability to problem solve.
- Ability to set priorities and manage multiple tasks requiring consistent accuracy.
- Must be able to communicate effectively both orally and in writing.
- Prior experience providing transportation services to the public preferred.
- Route Match experience a plus.
- CPR/First Aid Certificate preferred.
- Defensive Driving Certificate preferred.
- This position is a Service Critical Employee with specific attendance requirements. Because of the critical nature of this role to Hopelink operations, it is important that you are able to:
- Report to the worksite during your scheduled hours, regardless of weather conditions or other emergencies.
- Manage your own transportation needs in adverse weather, including possible limitations to public transportation options.
- Have a specific plan to address any other possible attendance barriers that arise during adverse weather and other emergencies, such as disrupted utilities or public services, road closures, school closures, etc.
**Due to Federal Regulations, this position is considered a Safety Sensitive Position, therefore employees are required to undergo a full criminal background check and pre-employment Federal DOT drug screening, and are subject to random screenings, which include THC among other restricted substances.
Hopelink’s Mission and Values:
Hopelink’s Mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
Hopelink core competencies:
At Hopelink we value these core competencies for all our employees:
- Communicating openly and inclusively
- Collaborating and integrating
- Improving and changing
- Demonstrating accountability
- Focusing on the customer.
- Managing strategically, Developing talent (additionally for Hopelink Managers)
Physical functions:The physical aspects and work environment listed below are representative of what is necessary to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities who are otherwise qualified to perform the essential functions.
- Regular work tasks involve moving items weighing up to 40 pounds, occasionally.
- Physical movement is needed to assist riders who utilize mobility devices in and out of the vehicle, including tying down wheelchairs and assisting with wheelchair lift.
- This job operates a vehicle for many hours at a time with long periods of sitting.
- Duties are primarily performed in the field under varied weather conditions.
- This job also operates in a professional office environment. Work tasks involve routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines; accessing office machinery, mail room, or filing cabinets, etc. may involve physical movement within the office space.
- This job includes the ability to judge, inspect, and perceive details at a close range.
- The noise level in the work environment is usually moderately noisy.
Licenses, certificates, and other requirements:
- Valid Washington State Commercial Drivers License (Class C or higher) with Passenger endorsement or ability to obtain one within 90 days of hire date.
- Current Driving Abstract with no serious traffic infractions in the past five years.
- All Safety Sensitive positions are subject to pre-employment and random drug testing.
- Reliable personal transportation.
- Proof of personal automobile liability insurance.
- Must pass criminal background check.
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The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.
