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You are a production fast-paced environment enthusiast. You have found the right team!
As a Transactions Specialist IV in Operations you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.
Job responsibilities
- Ensure workload is completed as outlined in departmental procedures and policies
- Understand portfolio and tools used to support client processing requirements
- Provide training to new and existing employees
- Interface with other operations departments to research and resolve inquiries
- Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
- Participate in evaluations, coaching, and counseling sessions of front line associates
- Participate on projects aimed at enhancing the customer experience as identified through escalation matters
Required qualifications, capabilities, and skills
- Remittance Processing experience with proven ability to effectively lead a team
- Ability to analyze and comprehend client’s standard operating procedures and instructions
- Production environment focus around meeting deadlines and quotas
- Keen sense of quality control and practices
- Proven ability to lead in a production/operations environment
- Strong written and verbal communication skills
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Work Schedule
- Fri-Monday 5:00 am – 3:30 pm 4X10
- Shift Differential: 10%
- This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
