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The Corporate and Investment Banking (CIB) Implementations Global Program Management & Strategy team is seeking an experienced Project Manager to support our (Europe, Middle East and Africa; Asia Pacific; Latin America) Region’s strategic priorities, business transformation and operational efficiency initiatives. The focus will be on improving end-to-end processes and tools that will enhance the client and employee experience while promoting a continuous improvement culture.
As a Regional Implementation Project Manager within the Corporate and Investment Bank Implementations Global Program Management & Strategy team, you will be tasked with bolstering our strategic objectives, business transformation, and operational efficiency initiatives in the Europe, Middle East and Africa, Asia Pacific, and Latin America regions. Your role will primarily involve enhancing end-to-end processes and tools to improve both client and employee experiences, while promoting a culture of continuous improvement. You will be in charge of managing and successfully executing a variety of high-visibility cross-functional projects by formulating plans, managing dependencies, evaluating potential risks and benefits, and working closely with key partners.
Job responsibilities:
- Manage multiple fast-paced, cross-functional strategic priorities that have significant regional and global impact
- Manage, administer, champion/owner for our auxiliary non-production tools and processes
- Develop and manage the Regional Playbook, Reports & Scorecards for the Region; working effectively at all levels and providing progress communications to stakeholders on a regular basis
- Lead working groups to concrete actionable deliverables, identify and escalate issues/risks, and achieve agreement on scope and delivery milestones
- Partner with various stakeholders (Sales, Service, Ops, Tech and Product ) and SMEs to identify and address efficiency opportunities to continuously improve the business
- Be a part of the solution – lead working groups to achieve the best business value possible
- Maintain our control environment by ensuring projects are completed in accordance with all Risk, Control and other relevant firmwide guidelines
Required qualifications, capabilities and skills:
- 3+ years of related Project Management experience
- Broad delivery experience, including understanding of tools, processes & best practices
- Strategic thinker with proven analytical abilities
- Excellent verbal & written communication skills; must be able to communicate progress and issues to the team and stakeholders regularly, thoroughly, and clearly
- Proven ability to work independently & through ambiguity and define path forward
- Demonstrated initiative and creativity to ensure successful and timely execution
- Advanced MS PowerPoint and excel skills, with demonstrated ability to simplify complex subject matter into digestible executive communications
- Intellectual curiosity and propensity to learn new subjects quickly
- Strong inter-personal skills to instill confidence and trust
Preferred qualifications, capabilities and skills:
- Experience in Financial Services, Business Operations or the Payments industry
- Knowledge and experience using workflow tools (Visio), SharePoint and Tableau
- PM Certification
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.JOB DESCRIPTION
You are a production fast-paced environment enthusiast. You have found the right team!
As a Transactions Specialist IV in Operations you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.
Job responsibilities
- Ensure workload is completed as outlined in departmental procedures and policies
- Understand portfolio and tools used to support client processing requirements
- Provide training to new and existing employees
- Interface with other operations departments to research and resolve inquiries
- Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
- Participate in evaluations, coaching, and counseling sessions of front line associates
- Participate on projects aimed at enhancing the customer experience as identified through escalation matters
Required qualifications, capabilities, and skills
- Remittance Processing experience with proven ability to effectively lead a team
- Ability to analyze and comprehend client’s standard operating procedures and instructions
- Production environment focus around meeting deadlines and quotas
- Keen sense of quality control and practices
- Proven ability to lead in a production/operations environment
- Strong written and verbal communication skills
- Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Work Schedule
- Monday-Friday 2:00 pm – 10:30 pm
- Shift Differential: 10%
- This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
- Fingerprints
- Credit Check
- Employment History
- Tax Filing History (possibly)
- References (possibly)
- Proof of U.S. Legal Permanent Residence
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
