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Form of workJob Description The Position The Training System Specialist serves as a point of contact for Training & Enablement system administrative needs and requests. Collaborates effectively with RDC Training & Development Stakeholders such as Managers, Trainers, field personnel, customers and others as needed. Consults on all topics associated with T&E processes, operations, and execution of training requests.
Partners with colleagues/stakeholders as needed for additional guidance on operational support, T&E standards, issue resolution and escalation, when required. Follows and promotes best practice approaches that drive compliance and role requirements. Effectively communicates any process improvement opportunities aligned to the Training & Development strategy.
A skilled professional with wide-ranging experience. Deals with diverse and sometimes complex issues, where analysis may require in-depth evaluation of many factors. Exercises judgment in evaluating methods and may determine criteria for obtaining solutions.
Responsible for maintaining and continuously improving the processes and systems required within the role. Participates in special projects as requested. Highly skilled in technology/systems required of the position i.e.
ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc. Skills/Abilities Enables Training & Development overall success by processing requests for Enablement & Technology Administration with a focus on systems Process requests for users/customers Sends personalized messages, manages CRM, LMS and LXP source system data to ensure accuracy. Processes enrollment requests in LMS/LXP as requested Process training assignments in LMS/LXP as requested Processes requests for learner support Provides on-going learner support, including troubleshooting, follow-up communications, progress monitoring (reporting), and visibility to Roche teams of learner progress Serves as a point of contact for learning programs and engages with trainers, developers, managers and field personnel as needed Provides information, data and/or analysis as requested ensuring a high level of customer service to learners and stakeholders.
Promotes best practice approaches aligned to RDC Training & Development goals and priorities. Understands the business goals for RDC Training & Development as well as for the assigned area of business Responsible for maintaining and continuously improving the quality systems and processes as well as achieving quality objectives through daily actions. Who You Are Bachelor degree or Associates degree with 3 years of related work experience or equivalent total work experience Thorough business process understanding of training and learning processes Excellent communication and stakeholder management Strong consulting skills, including outstanding customer service and interpersonal skills.
Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues Ability to identify, drive, and/or participate in implementing process improvement activities Ability to work in a fast-paced and changing environment and effectively manage multiple priorities, while maintaining composure and flexibility Preferred Qualifications Bachelor degree or equivalent experience preferred Proficient in SuccessFactors, Cornerstone or other Learning Management System Proficient in Microsoft tools and/or Google Suite This is the pay range that Magnit reasonably expects to pay for this position: $26.00/hour-$37.28/hour Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met) Magnit has an ongoing commitment to the diversity and inclusion of all team members. We believe that embracing diversity leads to innovation and helps address the needs of the business. We welcome individuals from different backgrounds, experiences, and cultures to join our team.
We value this diversity and strive to create an inclusive environment that celebrates these unique perspectives, allowing you to contribute to your full potential. Finally, but most importantly, we expect all team members to be treated with dignity and respect. If you have a disability and need an accommodation in relation to the online application process, please email us at Roche.Accommodations@magnitglobal.com
