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Form of workAre you intrigued by exploring the ways that insurance can help businesses flourish? As a Training Specialist for the Contact Center Organization, you will enhance the competencies of employees by organizing training programs that will boost their workplace performance in alliance with our company’s core values. AmTrust Financial is committed to helping employees explore their potential.
Description:
The successful candidate will be responsible for the development and delivery of training. This individual will collaborate with stakeholders and subject matter experts to provide up-to-date training courses to ensure accuracy, efficiency, and quality within the organization. This position will assist in the communication of processes, knowledge, and service excellence through training, knowledge base management, and quality analysis.
Responsibilities:
· Create instructional eLearning material: courses, curriculum, student guides, and training manuals.
· Design and revamp both new and established learning models.
· Conduct training sessions in various training formats (i.e. classroom, webinars, virtual learning).
· Keep informed about new trends and tools in employee development.
· Develop audio, visual, and interactive media aids.
· Create and manage knowledge base articles to support production in delivering accurate processes and procedures.
· Monitor quality assurance through listening programs to identify customer needs and expectations.
· Travels to satellite locations to train members as needed
Qualifications:
· Minimum of 3 years using course creation software and learning management systems.
· Proficient in Microsoft Excel reporting and PowerPoint presentation.
· Ability to work and complete projects without supervision, self-motivated.
· Understanding of quality assurance and knowledge base management.
Additional Requirements:
Require an internet speed test before offer. Requirements 30mb download and 2mb upload.
What We Offer:
AmTrust Financial Services offers a great work environment, competitive compensation package, and excellent career advancement opportunities. Our benefits include Medical and Dental Plans, Life Insurance, Health Care, Flexible Spending, Dependent Care, 401k Savings Plans, and Paid Time Off.
AmTrust Financial Services is committed to a policy of Equal Employment Opportunity.
