Training Specialist

JOB DETAILS

Exemption Status: Exempt

Primary Work Location: Vallejo Career Center

Position Type: Full Time

On-Site Requirement: In office 3 days/week minimum

Travel Requirements: May travel to different sites as needed

JOB SUMMARY

The Training Specialist conducts our Pathways to Employment class, our flagship job-readiness training and primarily serves participants in Solano and Contra Costa counties. This program includes training on resume development, teamwork, communication, goal-setting, and understanding employer expectations. The Training Specialist creates and fosters a positive learning environment and inspires participants across diverse academic, socio-economic and cultural backgrounds. This position reports to the Learning and Development Senior Manager.

RESPONSIBILITIES

• Facilitate workshops and trainings on a variety of topics that support the learning and development of Goodwill program participants. Examples of trainings may include customer service, communication, job readiness, basic digital skills, and leadership
• Present information to participants in a clear and effective manner using a variety of teaching aids and instructional methods that reinforce learning
• Conduct outreach to recruit potential internal and external participants
• Create and maintain curriculum and material for adult education and vocational skills training programs as assigned
• Provide feedback on participant performance and provide updates to internal and external stakeholders
• Develop and conduct assessments
• Monitor data integrity across all programs and act as a liaison with the data and operations team to achieve this goal
• Collaborate with internal stakeholders to schedule classes around business needs
• Support organizational initiatives and perform other duties as assigned

QUALIFICATIONS:

• Previous experience in non-profit, retail and customer service, and/or workforce development preferred
• Bachelor’s degree preferred
• 2+ years experience facilitating in-person, web-based, virtual learning or distance learning training
• Understands customer service strategies and consistently strives for high customer satisfaction
• Excellent verbal and written communication skills
• Excellent interpersonal skills across a variety of mediums (in person, phone and electronic-based)
• Demonstrates flexibility, is a team-player, and is able to manage multiple competing, changing priorities
• Receptive to feedback, willing to learn and embrace continuous improvement
• Ability to work respectfully and cooperatively with a diverse group of individuals from a variety of educational, social and economic backgrounds
• Respects and has knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own, able to work effectively with all
• Follows and promotes workplace quality and safety standards and contribute to a culture of safety