Total Loss Representative

We are looking for someone that can:

• Investigate, evaluate, negotiate and conclude Total Loss claims. . 
• Apply knowledge of policies, procedures, laws, statutes and insurance regulations when conducting investigations and determining coverage. 
• Complete all aspects from Total Loss determination through settlement of assigned Total Loss claims.
• Initiate contact with insureds, claimants, and all relevant parties to explain the overall Total Loss claims process.
• Confirm all options, conditioning, equipment is accurate by reviewing the Total Loss valuation with the customer. Ensuring proper documentation of items.
• Monitor and adjust reserves appropriately.

Requirements for success:

• Requires a minimum of a high school diploma or GED equivalent. College degree or vocational training preferred. Knowledge of CCC Valuation Methodology a preferred, but not required.
• Previous customer service or insurance experience required.
• Ability to make decisions, stay within authority levels and resolve conflicts.
• Establishes, develops, and maintains professional working relationship with internal and external customers.
• Knowledge of or willingness to acquire knowledge of policies, procedures, laws, statutes and insurance regulations.
• Ability to set own priorities
• Excellent verbal, written and active listening communication skills.
• Strong attention to detail.

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