Financial Relationship Specialist

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 25%
COMPENSATION: $41,210.00 to $74,558.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
About Our Opportunity
Our Financial Relationship Specialist (FRS) is the first impression to every customer and guest when they visit or call into our retail offices. The FRS provides an exceptional customer experience by showing a servant's heart and great attitude when delivering financial services.
Responsibilities include establishing, developing, and maintaining strong and effective working relationships with internal and external customers, interacting via phone, in person and electronically, handling financial transactions, monetary accounting activities, monitoring, loan support, and cross sell activities. The FRS provides general support for the other roles and departments in the office and across the Association. All Financial Relationship Specialists represent and communicate the purpose and values of Farm Credit Mid-America and comply with our conduct policy, security policy and confidentiality expectations.
How You Will Spend Your Time

• Establishes, develops, and maintains strong internal and external customer relationships by listening to understand, problem resolution, offering/cross-selling beneficial products and services, and consistently providing quality service.
• Utilizes technology effectively to serve customers.
• Primary contact by leading/managing the office to provide a consistent level of service, which is timely, thorough, and responsive to customers, exceeding expectations.
• Lead daily activities to ensure all monetary transaction processing is completed according to safe industry practices, including adherence to all applicable laws and regulations; monitor required reports.
• Have strong communication skills, ability to be empathetic, treat every conversation as an opportunity and effectively relay information to others.
• Owns and resolves account discrepancies to include credit line overdrafts, insufficient fund notifications and delinquencies.
• Payoff Processing and Lien Release.
• Mail processing and distribution.
• Assist with marketing and meetings.
• Perform loan related post-closing tasks.
• Document scanning.
• Support all Business Segments with customer service and processing needs.
• Serve as primary contact for facilities vendors, building upkeep and maintenance.
• Help monitor non-employee access to the building.
• Invoice management and Accounts Payable Coordination.
• Order and maintain office supplies.
• Monitor and manage office expenses.
• Work in a team environment to accomplish team goals.

Minimum Education & Experience
High School diploma and at least 3 years successful experience in two or more of the following areas: administrative support, financial related customer service, or computer operations.
Mental & Physical Requirements
This job requires the incumbent to have the ability to:

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.
• Use computer. This involves reading the screen and keying/typing information.
• Speak and make presentations to individuals or groups on technical subjects related to job.
• Travel via auto or commercial transportation to carry out essential responsibilities of the job.
• Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.
• Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.
• Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
• Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.
• Requirements of the job include the ability to do the work, with or without reasonable accommodations.

Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.