Title Specialist Ii

Company:
Cox Automotive - USA
Job Family Group:
Vehicle Operations
Job Profile:
Title Specialist II
Management Level:
Individual Contributor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
The team member must be able to provide guidance and communicate DMV information to users in clear terms. This position ensures the accurate and efficient processing of vehicle titles for a dealer client by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues. Position requires strong customer facing & relationship skills, along with understanding of California registration and titling and client services.

• Provide an exceptional client experience.
• Resolve issues with customers as they are presented either upon discovery or in response to a client call.
• Work exception queues identified by the system.
• Resolve exceptions by completing documentation, submitting to the state , and or working with the clients
• Request power of attorney (POA) From clients.
• Complete title validation.
• Monitor aged titles, calling clients on vehicle title status, updating title status is title vault.
• Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
• Provide assistance to clients by responding to emails and return phone calls from Clients and Client Services.

Minimum Requirements:

• High School Diploma/GED and 3 years' experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field

Preferred Qualifications:

• Knowledge of vehicle title processing
• DMV, Title Clerk, Account Management, Auction/Automobile industry experience and Technical Client Service experience highly desirable
• Able to handle multiple, competing priorities and deliver results in a fast-paced environment Strong problem-solving skills and the ability to exercise sound judgment
• Excellent communication skills (verbal and written), with strong interpersonal skills and strong attention to detail is essential • Strong computer skills, data entry
• Notary highly desirable

Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is $20.67 - $31.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.