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Form of workTimekeeping Specialist - HRA Bronx
Who We Are?
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Gatherings • Volunteer Experiences • Access to Free Financial Counseling
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, Equity, Diversity, Inclusion and Belonging, and Green initiative teams.
General Description:
The Timekeeping Specialist advises clients of attendance requirements in the Career Advance program, and enters all their information into various databases.
Responsibilities:
- Evaluates documentation for validity and confers with management as appropriate
- Generates and interprets reports from the DTS database
- Checking information received via fax, email, and in person, against data available in three databases
- Working in multiple databases simultaneously, including Salesforce, NYCWAY, and/or DTS
- Checking the department voicemail, and returning the calls with relevant information
- Messaging program requirements with excellent customer service and directs clients to next steps
- Maintaining confidentiality of clients’ personal information, according to funder guidelines
- Pulling the services report from Salesforce, and cross reference with the data entered in DTS
- Utilizing NYCWAY to correct and confirm, the customers contact information in Salesforce
- Placing outreach phone calls to customers, for various reasons. Including inquiring about and addressing their needs. As well as providing recruitment event, training opportunities and job interview information
- Using and updating information in Microsoft Excel spreadsheets
- Collaborating with different departments, with the goal of helping customers, be successful in their employment search and training needs
- Prioritizes workload to meet tight daily deadlines
Qualifications:
- High School Diploma, AA or BA preferred
- Proficient in Microsoft Office
- Results oriented with a strong attention to detail
- 1-2 years’ experience in data entry and customer service
- Ability to achieve goals with minimum supervision
- Ability to prioritize and handle repetitive tasks
- Ability to read and interpret documents, contracts, and procedure manuals.
- Ability to write professional emails
- Ability to speak effectively and persuasively before executive leaders and others
- Ability to apply concepts of basic mathematics.
- Ability to solve practical problems and deal with a variety of situations.
- Prior experience with Salesforce, NYCWAY, and DTS a plus
Salary Range: $18 - 20 per hour
About Us
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
*Grant Associates is an Equal Opportunity Employer
