AddressAbout AXS
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Role
The Ticketing Operations Lead will provide advanced services and support to internal clients, including the AXS Account Management and Client Services teams, both in North America and globally. Ticketing Operations staff are experienced ticketing professionals with strong technical skills who support all AXS ticketing-related products and services—mastering all critical Ticketing Operations duties to provide backup support to each of the principal project leaders in data cleansing, user administration, financial operations, and product issue escalation.
- Assisting with duplicate order sweeps, forensic examinations of order data using fuzzy matching software, sending reports to venues, and providing general data evaluation and cleansing services as needed
- Assisting with user and permissions management for the AXS Apex platform and other AXS products and tools
- Assisting with the programming and validating fees and other financial elements used in event creation
- Participating in User Acceptance Testing for all new ticket-related products and features including creating test cases and sharing timely feedback with Product Managers
- Working with the Ticketing Operations team to investigate and document elusive product bugs in a production environment
- Running bulk processes including assisting with event cancellations, offer and order updates, and refunds for rescheduled events
- Participating in an on-call rotation with other department staff to assist with emergency requests after hours and on weekends
- Providing general and project-specific assistance to the VP and Director of Ticketing Operations, as needed
- 4+ years event programming experience on major ticketing platforms (required)
- Experience using AXS back office system strongly preferred
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- Proficiency with Microsoft Office including Word, Excel, and Outlook.
- Proven ability to quickly master new end-user software applications.
- Demonstrated written and verbal communication skills.
- Ability to provide service in a fast-paced, high-pressure environment.
- Ability to successfully handle multiple priorities and complete tasks in a timely manner.
- Must be flexible working occasional nights, weekends, and holidays
Pay Scale: $22.49 - $31.25
What's in it for You?
- A highly visible and strategic role where you will be working with stakeholders across the business, and directly with our high profile sports and music clients.
- Extraordinary People – we're not kidding!
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.
More About AXS
AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
