Ticketing and Admissions Agent

Ticketing and Admissions Agents sell tickets, season passes, add-ons, and more. Throughout the day, Ticketing and Admissions Agents may sell items, assist guests with troubleshooting ticket issues, answer questions, scan guests into the Park at our front gate, help manage lines, and more.
Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.
Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including: Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, Restaurants, and more. Our team members share a common goal of upholding the legacy of our founder, Milton S. Hershey, while striving to live by our company's Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community, and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.
As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!
Job Duties (Duties marked with an asterisk are essential functions of this job):

• Sell and redeem various Park admission ticket options, season passes, and add-on items. Upsell Park programs and track inventory items*
• Provide support and resolve guest inquiries and log guest feedback*
• Assist Guests with the redemption of park resolution items*
• Communicate and work with other departments effectively to ensure the best possible experience for our guests*
• Support Will Call distribution by filling and location of item
• Process and mail advance ticket orders*
• Assist in other areas of the Guest Experience Department as needed, including the Front Gate
• Perform other duties as assigned

Qualifications:

• Must be 16 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must work well with other employees and be able to interact with our guests
• Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines
• Must have the ability to safeguard confidential information

• Comfortable handing money, including making change, as well as completing cashless transactions
• Able to learn operational standards for the Guest Experience Department and adhere to department policy on cash handling and reporting

Job Demands:

• Must be able to work 3 days per week throughout the peak season to include a rotation of mornings, evenings, weekends, and holidays
• Employees are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors.
• Physical requirements include finger dexterity, standing, sitting, walking, bending, and reaching
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer