Address
Form of workSalary: $15.13 Hourly
Location : Main Campus - Toms River, NJ
Job Type: On-Call
Job Number: 202300365
Division: Finance & Administration
Department: Fine & Performing Arts Center
Opening Date: 01/19/2024
Closing Date: 2/16/2024 11:59 PM Eastern
The Position
This position performs a variety of administrative, public relations, and clerical functions to assist in the daily operations and event ticketing activities of the Grunin Center Box Office.
Classification: Casual/As-Needed
Casual Duration: As Needed
What You Will Do
1. Assists patrons with ticket orders via the phone or in person in a professional & courteous manner; prior to performances, distributes will-call tickets and sells walk-up patron tickets and ensures timely seating of patrons.
2. Uses CRM (Customer Relationship Management) system effectively to provide patrons with the best ticket purchasing experience.
3. Prepares pre-event & post-event ticketing numbers to be utilized by marketing, development, etc.
4. Organizes publicity information used by box office personnel and student workers.
5. Stays current on all Grunin Center events, discounts, and special marketing offers.
6. Assists in training new employees in Box Office procedures and ticketing software.
7. Interacts with front of house and production staff to facilitate timely start of performances and to communicate patrons needs.
8. Prepares and delivers deposits according to the Ocean County College cash handling procedures.
9. Handles special needs for patrons such as complimentary tickets and ADA requests; distributes and maintains hearing impaired devices;10. Related duties as assigned.
The Successful Candidate Must Have
1. High School Diploma or GED.
2. One year of experience in office or sales environment requiring proficiency in written and spoken English, excellent client service skills and ability to handle cash and carry out daily duties with limited supervision.
3. At least one year of recent use of computer software related to a similar role.
Even Better If You Have
1. Three years' experience in the field of box office administration preferred, but additional education may be substituted on a year for year basis.
Ocean County College offers the following benefits to temporary or on-call as needed employees:
Time Off:
OCC follows the NJ Sick Leave Law, providing one (1) hour of sick leave per every thirty (30) hours worked. A maximum of forty (40) hours may be accrued.
Employee Assistance Program:
OCC offers all employees to take advantage of our Employee Assistance Program (EAP) for mental health support. This is a free and completely confidential service where EAP counselors provide assessment, support, and if needed referrals to additional services.
Location : Main Campus - Toms River, NJ
Job Type: On-Call
Job Number: 202300365
Division: Finance & Administration
Department: Fine & Performing Arts Center
Opening Date: 01/19/2024
Closing Date: 2/16/2024 11:59 PM Eastern
The Position
This position performs a variety of administrative, public relations, and clerical functions to assist in the daily operations and event ticketing activities of the Grunin Center Box Office.
Classification: Casual/As-Needed
Casual Duration: As Needed
What You Will Do
1. Assists patrons with ticket orders via the phone or in person in a professional & courteous manner; prior to performances, distributes will-call tickets and sells walk-up patron tickets and ensures timely seating of patrons.
2. Uses CRM (Customer Relationship Management) system effectively to provide patrons with the best ticket purchasing experience.
3. Prepares pre-event & post-event ticketing numbers to be utilized by marketing, development, etc.
4. Organizes publicity information used by box office personnel and student workers.
5. Stays current on all Grunin Center events, discounts, and special marketing offers.
6. Assists in training new employees in Box Office procedures and ticketing software.
7. Interacts with front of house and production staff to facilitate timely start of performances and to communicate patrons needs.
8. Prepares and delivers deposits according to the Ocean County College cash handling procedures.
9. Handles special needs for patrons such as complimentary tickets and ADA requests; distributes and maintains hearing impaired devices;10. Related duties as assigned.
The Successful Candidate Must Have
1. High School Diploma or GED.
2. One year of experience in office or sales environment requiring proficiency in written and spoken English, excellent client service skills and ability to handle cash and carry out daily duties with limited supervision.
3. At least one year of recent use of computer software related to a similar role.
Even Better If You Have
1. Three years' experience in the field of box office administration preferred, but additional education may be substituted on a year for year basis.
Ocean County College offers the following benefits to temporary or on-call as needed employees:
Time Off:
OCC follows the NJ Sick Leave Law, providing one (1) hour of sick leave per every thirty (30) hours worked. A maximum of forty (40) hours may be accrued.
Employee Assistance Program:
OCC offers all employees to take advantage of our Employee Assistance Program (EAP) for mental health support. This is a free and completely confidential service where EAP counselors provide assessment, support, and if needed referrals to additional services.
