Ticket Services Manager

TICKET SERVICES MANAGER-SIGNATURE THEATRE

Signature Theatre, one of New York's leading off-Broadway theatres, is seeking a TICKET SERVICES MANAGER for The Pershing Square Signature Center on West 42nd Street.

About Signature

Signature Theatre is an artistic home for storytellers. By producing several plays from each resident writer, Signature offers a deep dive into their bodies of work. Founded in 1991 by James Houghton. Signature serves its mission by hosting our distinctive playwright residencies at our home at The Pershing Square Signature Center, a three-theatre facility on West 42nd Street designed by Frank Gehry Architects. The Center supports and encourages collaboration among artists, cultural organizations, and local communities by providing free, public access throughout the space. In addition to its three theatres, the Center features a studio theatre, a rehearsal studio and a public café and bar. Since its founding, Signature has received over 100 awards and in 2014 became the first New York theatre to receive the Regional Tony Award.

EDIA

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities.

Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org

Position Summary

Signature Theatre, one of New York’s leading Off-Broadway theaters, is seeking a Ticket Services Manager. The Ticket Services Manager role is a full-time position and reports directly to the Director of Marketing and Communications. This is a non-exempt position with a schedule that includes evenings, weekends, and holidays.

Responsibilities

The Ticket Services Manager will:

• Recruit, train, schedule, and supervise a Ticket Services staff of 6-10 people.
• Ensure timely and correct processing of all ticketing transactions including but not limited to sales, returns, exchanges, subscription redemptions, groups, and contributions.
• Oversee departmental procedures to maintain accuracy of data in the Tessitura system.
• Complete builds in the ticketing system including performances, special events, subscriptions, etc.
• Communicate regularly with other departments regarding availability and fulfillment requests.
• Assist in the creation and enforcement of all policies and processes to enhance customer service.
• Provide exemplary customer service to patrons in person and over the phone, troubleshooting problems as they arise.
• Oversee and facilitate check-in and box office operations on-site at regular performances and special events.
• Conduct staff briefings to promote consistency in customer service and support.
• Collaborate with the Marketing Team on institutional messaging, ticket sales campaigns, and ticketing goals.
• Performs other duties as assigned within the scope of the role.

Desired Skills and Experience

• 4-5 years of experience in a Ticket Services/box office environment using Tessitura.
• 2-3 years of experience in a management role.

Compensation

This is a full-time non-exempt position. The hourly rate of pay is $28.00 per hour. Requiring advance approval, the overtime rate of pay is $42.00 per hour.

Benefits

Benefits include group health, dental, and vision plans, as well as the opportunity to participate in tax-saving flexible spending, commuter accounts, 401(k) retirement account and holiday observances.