Address
Form of workDepartment: Sales
Supervisor: Director of Ticket Sales & Services
Classification: Full-Time/Exempt
Summary:
The Fayetteville Woodpeckers are seeking an Account Executive, Ticket Sales. This position will be responsible for selling total product ticket plans, groups, hospitality, and season memberships. This position will be located in Fayetteville, NC.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Work Environment:
Position will work in an office and stadium environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Due to the nature of this position, the position requires hours of work and days that include frequent nights, weekends and holiday. This includes attendance at all home baseball games and special events.
Travel:
Rare travel is expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
Supervisor: Director of Ticket Sales & Services
Classification: Full-Time/Exempt
Summary:
The Fayetteville Woodpeckers are seeking an Account Executive, Ticket Sales. This position will be responsible for selling total product ticket plans, groups, hospitality, and season memberships. This position will be located in Fayetteville, NC.
Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Managing day-to-day box office operations
- Implementing and maintaining box office standards
- Hiring, scheduling, training and supervising box office staff including daily and event staff
- Delivering a high level of customer service at all times including responding to inquiries from patrons regarding ticket needs, complaints and other issues
- Setting ticketing policies and procedures to optimize Ticket Sales
- Planning and overseeing ticket inventory and pricing strategies
- Reviewing ticketing needs and procedures with venue users
- Preparing events for system sale, including event builds in the ticketing system, and conducting final event sales audits
- Monitoring and maintaining integrity of cash-handling and fiscal procedures
- Overseeing usage rates with season ticket holders
- Developing and maintaining relationships with ticket agents, co-producers and other agencies and ensuring accurate reporting or activity including call-overs
- Perform other duties as assigned.
Qualifications:
- Bachelors' degree in Business (or related field) or equivalent work experience
- 1+ years' experience in sales and/or customer service with proven ability to meet sales goals preferred
- Strong organizational and time management skills
- Excellent verbal communication, customer service and problem-solving skills
- Exceptional attention to detail
- Able to handle multiple tasks simultaneously in a fast-paced environment while meeting tight deadlines
- Well-developed interpersonal skills; professionalism
- Proficient computer skills with MS Office experience
- Consistent and punctual
- Strong working knowledge of Microsoft Office
- Ability to work independently and as a team member
- Bilingual (Spanish) is a plus
Work Environment:
Position will work in an office and stadium environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is usually moderate but can be loud within the stadium environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work:
This is a full-time position, and hours of work and days are Monday through Friday, 9 a.m. to 5 p.m. Due to the nature of this position, the position requires hours of work and days that include frequent nights, weekends and holiday. This includes attendance at all home baseball games and special events.
Travel:
Rare travel is expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
EOE/M/F/Vet/Disability
