Ticket Resolution Specialist

DEPARTMENT: Ticket Operations
REPORTS TO: Manager, Box Office & Ticket Operations
STATUS: Part-Time; Non-Exempt
San Diego Padres Commitment:
The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.
We strongly encourage candidates from non-traditional backgrounds or underrepresented groups to apply.
If you are not sure you're 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.
San Diego Padres Petco Park Promise:
Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.
Your role as a Ticket Resolution Specialist:
The San Diego Padres are looking to add friendly, motivated individuals to join our event staff. As a Ticket Resolution Specialist, you will be stationed inside or outside each Box Office to assist guests with ticket-related issues on the ticketing system and the MLB Ballpark App.
All the responsibilities we will trust you with:

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guest expectations
• Resolving customer service issues or ticketing problems efficiently and effectively in a positive and friendly manner
• Being professional while handling all guest inquiries regarding ticket policies and procedures
• Assisting guests with the MLB Ballpark App and Padres Account Manager, including purchasing tickets, locating tickets, forwarding tickets, etc.
• Assisting the Ticket Operations Department with ticket distribution including, but not limited to VIP will call, electronic distribution, and other duties as assigned

Your areas of knowledge and expertise that matter most:

• Being consistent, punctual, and having reliable attendance
• Having proficient computer skills: ability to quickly adapt to and learn new programs, systems, and/or processes
• Having previous experience working with ticketing systems is a plus, Ticketmaster and MLB Ballpark App experience is a plus but not necessary
• Having a strong ability to communicate effectively and work well with others in a collaborative, respectful manner
• Being bi-lingual in English/Spanish is a plus but not necessary

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Minimum physical requirements: able to travel through various areas of the ballpark for prolonged periods of time during games and events, and in all weather, including rain and/or direct sunlight; able to lift up to 25 pounds
• Available to work most, if not all Padres home games. Available to work flexible hours for other special events as needed which may include days, evenings, weekends, holidays, and overtime if needed
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Salary and Additional Compensation:
Per the California pay transparency law, the pay rate for this position is $19.43 per hour. Part- time non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.
In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities.