Address
Form of workAbout LIV Golf
LIV Golf is modernizing the historic game of golf; the game's first global event series, featuring 12 teams in a concurrent team and individual world championship, contested by 48 of the world's best players over 14 events. Only two years into operations, LIV Golf is one of modern-day sport's biggest success stories, positively impacting lives in the communities it visits, driving positive change for fans, stakeholders, partners and players alike. Hall of Fame golfer and renowned businessman, Greg Norman, is the league's founding CEO and Commissioner.
History
LIV Golf launched in 2022 as an eight-event 'Invitational Series.' 2023 saw the inaugural LIV Golf League host 14 events around the world, from Adelaide to Chicago, Andalucia to Singapore, as well as launch the game's first Team franchises, captained by some of golf's most decorated superstars.
The format, respecting the history and traditions of the game, has been optimized for modern day sports fans; 3-days, 54 holes, no cut, shotgun start, offering a faster pace-of play to drive engaging storylines and offer an immersive fan experience.
The events, each wholly owned and operated by LIV Golf and broadcast around the world to over 300million homes, deliver a family-friendly environment, festival-style atmosphere, evening concert entertainment and world-class competition; a combination that is unique to the world of golf.
In 2024, LIV Golf will further expand the reach of the League, splitting the schedule between some of the most iconic venues across Asia, Europe and the Middle East with decorated venues in the US. The full player pathway, created in partnership with the Asian Tour, also launches, with the game's first ever player Promotion and Relegation, and Player Transfer Window, as the holistic integration of LIV Golf is fully delivered.
Away from the entertainment on the course, LIV Golf is dedicated to enhancing the wellbeing of the communities it visits through its ground-breaking social impact and sustainability strategy, 'Potential, Unleashed', reflecting the league's commitment to giving back and improving the world through golf.
Responsibilities
- Troubleshoot account management/login and digital ticket issues
- Process internal and external ticket inquiries, providing timely and efficient responses/resolutions
- Train employees and Teams along with troubleshooting internal ticket request platform
- Assist in set up of all on-site Ticket Operations, including training ticket scanning staff
- Document processes and create presentations for internal management team and LIV Golf staff
- Organize all departmental repots, processes and material
- Work closely with Partnership and Marketing team to make sure ticket deliverables are met
- Travel to domestic and international events as needed
- Staff resolution areas on site when necessary
- Help manage inventory during the life cycle of each event
- Assist with reporting needs, processing, and ensure the proper use of the ticketing system
- Monitor sales activities, providing daily, weekly and monthly reports as needed
- Provide strong support for Ticketing & Hospitality Team
- Assist with organization and support of sales and service events and initiatives
- Oversee creative and content requests for our ticketing platforms
- Recognize opportunities to enhance revenue and customer experiences whenever possible
Experience & Required Skills
- Prior experience in Ticket Operations within sports & entertainment events is a must, with experience in golf industry highly desired
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong attention to detail, excellent written and oral communications skills, extensive customer service skills
- Highly organized, ability to multitask, critical thinking and problem-solving skills
- Positive attitude and strong work ethic
- Knowledge of all Microsoft Office programs, with a strong excel background
- Willingness and ability to travel and attend LIV Golf League events as needed
- Experience in primary, secondary and other ticketing software tools
