Ticket Booth Supervisor - City Cruises Baltimore

City Experiences is seeking a Ticket Booth Supervisor for our City Experiences operation in Baltimore, MD.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Ticket Booth Supervisor will oversee Ticket Booth operations and personnel to ensure continuous customer satisfaction and maximizing sales.

Essential Duties & Responsibilities:

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
• Enter new reservations accurately and thoroughly
• Process payments in a timely manner in following company procedures
• Successful proper cash handling and maintaining of all monies in the Ticket Booth including deposits
• Maintaining sales and accounting documents required for closeouts
• Lead by example using RESPECT
• Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
• Sales & Guest Service
• Resolve guest issues/Critical Moments of service
• Promote maximum revenue attainment by performing transactions with efficiency
• Ensure accuracy in transactions while monitoring product capacities
• Ensure that every guest is greeted warmly when approaching the Ticket Booth
• Answer questions regarding product, price, duration, etc. with expertise and patience
• Prepared to work during submitted availability and scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Attend applicable meetings and training sessions as designated or necessary
• Additional job duties as assigned

Requirements & Qualifications:

• Minimum of one (1) year customer service experience necessary
• High school diploma or equivalency required
• Supervisory experience is preferred
• Must be at least 16 years of age
• Cash handling experience is required
• Able to communicate effectively in oral and written form
• Must be organized and detail-oriented
• Meet deadlines
• Focus on customer needs
• Able to handle multiple tasks/projects at one time
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Must be energetic and upbeat
• Must be self-motivated

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.