TFR - Product Administrator

Job Summary:

Under the direction of the Technology Ops Product Manager, the Product Administrator provides day-to-day support for the technology solution(s) implemented as part of the ecosystem for each business unit. This may include configuring drop-down screen layouts, defining, and keying pieces of data into the system(s), running reports, testing changes to the system, validating the accuracy of information in the system, teaching end-users the basics of how to use the software solution(s), and troubleshooting day-to-day operational aspects of each technical product solution.

This position will work collaboratively with other Product Owners and Administrators across HOLT, developing and refining business requirements for enhancements to existing product solutions.
Essential Functions:

• Provides day-to-day support of the technology solution(s) within assigned business area. This includes configuring drop-down screen layouts and maintaining business rules and data within the system (i.e., location codes, districts, product categories, budget centers, geographic #s, etc.)
• Defines and codes data into the system(s), ensuring high quality and consistency across systems. Runs system reports and produce data extracts. Validates accuracy of information in the system and on reports
• Troubleshoots day-to-day operational aspects of the system. Interacts with solution vendor help desk and/or HOLT IT to address issues related to the system, until the issue is resolved
• Teaches end-users the basics of how to use the software solution(s) and provides ongoing support
• Under the direction of the Technology Ops Product Manager, updates and maintains solution-related documentation (process flow diagrams, spreadsheets, etc.) and standard operating procedures (SOPs). Also, track/add/manage end-user access for the product solutions
• May assist Product Owner(s) in capturing business processes, requirements, and data requirements for new and existing software product solutions
• May participate in agile projects as a subject-matter-expert. Provides data and input to team members. Also, may participate in the creation and end-to-end testing of use cases during system changes or rollouts
• Provides input to his/her product owner on the software challenges/opportunities, helping the product owner shape a vision for the usage & capability of the solution
• Partners with Product Owners and cross-functional product teams to learn and understand the business processes that occur upstream and downstream within HOLT
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Proven experience in driving data quality
• Demonstrated knowledge in key functional business areas (example: finance, product support, rental, power systems, etc.). Prior experience with the software solution as an end-user, ideally as a power-user is a plus
• Excellent communication skills with the ability to speak with business users, software vendors, and IT support
• Proficient in Microsoft Office and PC software skills including Microsoft Word, Excel, Access, and PowerPoint programs are required
• Self-motivated in driving operational efficiency in processes and data quality
• Ability to work effectively with internal and external stakeholders in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are required
• Highly organized
• High energy, stamina, and enthusiasm; Focused on the end-user’s success, supporting them and their systems
• Ability to evaluate issues, troubleshoot, recommend, and implement solutions
• Proven record of working with suppliers to improve operational effectiveness
• Ability to execute in a fast-paced environment, monitor and communicate status to senior leadership on key issues

Education and Experience:

• Minimum 2-year degree +1-3 years’ experience as a functional business user, performing day-to-day operational duties within a business area; or, 1-2 years in IT service desk operations or entry-level administrative roles required
• Proven experience collaborating amongst business or IT peers required
• 1-2 years’ experience working with suppliers is preferred and experience training functional users preferred

Supervisory Responsibilities:

• None

Travel:

• Up to 25%, to include overnight stays, may include an annual software user conference

Physical Requirements:

• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, and conference room AV/video equipment

Work Environment:

• Works primarily in a professional office environment
• Frequently works at fast pace with unscheduled interruptions