AddressJob Description
Location Requirements - This is an On-Site Position in Dallas,TX at the Texas Instrument site, 13532 N Central Expressway, Dallas, TX 75243
Sykes and Sitel are now Foundever™
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.
A fantastic opportunity
Foundever is in search of CUSTOMER SERVICE PROFESSIONALS to be a part of our partnership with a large technical client in the Dallas area; a producer of calculators and services for the education and retail market.
You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual skills with English and Spanish, English and French or English and Portuguese are also a plus!
We are a leading global provider of customer support services, empowering companies to grow by optimizing Contact Center performance and unlocking customer potential.
We are looking for Customer Service Professionals with Contact Center (Call Center) experience.
Benefits
Pay: $18-$20/hr
Hours of Operations: 11-7pm Central / Mon-Fri
100% Paid Professional Training
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Holiday Pay
Paid Time Off
Employee discounts
Referral bonuses
Internal Mobility (93% of our leadership are promoted within)
Primary Job Responsibilities
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
Qualifications
***To ensure that we can thoroughly evaluate all applicants, we require that you submit a resume along with your application
• At least 1-year post-secondary education is strongly preferred
• 1-year previous customer service experience – preferably in a call center environment
• Familiarity with several computer systems, including macOS and Windows 10
• Mathematics skills and aptitude
• Proficiency with Microsoft Office Applications
• Ability to speak and express ideas clearly and concisely, both verbally and in writing
• Ability to communicate clearly with all levels of students and educators
• Strong critical thinking and problem-solving skills as well as an ability to think independently
• Ability to communicate technical solutions to a non-technical customer
• Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner
• Previous teaching and/or tutoring experience in math is a PLUS!
Work Activities- the Customer Service Professional work activities include
• Assisting teachers, students and other customers with calculator operations, and educational software operations
• Troubleshooting non-functional products, including desktop software
• Processing product returns.
• Responding to customer e-mails within company structure and guidelines
• Educating teachers, students, and other customers by adding value to calls and e-mails with regard to additional services, new products, and training opportunities
• Order entry
• Other duties as assigned
Other Requirements
The health and safety of our employees is our top priority. Successful applicants for the Customer Service Professional position must be fully vaccinated against COVID-19 as a condition of employment. Fully vaccinated consists of ONE (1) dose of the Johnson and Johnson vaccine, or TWO (2) doses of either the Pfizer or the Moderna vaccines. You must have received your last dose at minimum two weeks before your start date.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
