Address
Form of work
SalaryThis role is for specialized support in the Outdoor Nursery and Grow House.
A Nursery Customer Associate that has a working knowledge of common house plants, outdoor annuals, perennials, trees, and shrubs, and is comfortable working outdoors in all seasons. Nursery Associates contribute to driving sales by naturally engaging the customer on common interests of house plants, outdoor gardening, along with their care and maintenance. They uphold terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer.
Customer Experience
- CUSTOMER CONNECTION: exceeds customer expectations by building genuine, long lasting relationships through personalized attention; actively shares details to promote terrain’s unique events
- INSPIRATION: shares product knowledge, new arrivals, and current trends to inform the customer and inspire their indoor and outdoor spaces
- STORE TECHNOLOGY: delivers a seamless shopping experience through understanding and utilization of systems and applications for an efficient customer interaction
Teamwork + Communication
- POSITIVITY: contributes to the store by being positive, respectful, and helpful to others
- SHARE KNOWLEDGE: actively participates in daily meetings and projects; exhibits strong understanding of garden style that is reflective of the terrain brand
- CONTRIBUTE: takes initiative in daily tasks such as watering, plant knowledge/maintenance and works productively with the Nursery team to achieve common, collaborative goals
Visual + Business Operations
- STORE ENVIRONMENT: upholds visual and operational standards while keeping the focus on the customer; supports team members with communication and questions for daily processes
- SUPPORT PRODUCT FLOW: assists leadership team in receiving and placing new product; supports customer in-store, curbside, and local delivery
- AWARENESS: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
