Customer Service Associate

Job description

Customer Service Associate

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions:

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very Customer Service-oriented
• Able to use down time effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with owner in charge to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks on to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare
• Bathing

QUALIFICATIONS:

Job Requirements:

• Must complete K9 Resorts Certification Program for a Customer Service Representative
• Customer service-oriented

Education and Experience:

• High School diploma or equivalent
• Previous experience is preferred but not required
• Some weekend and holiday hours are required

Technical Skills:

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics:

• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs
• Well-organized and efficient

Job Type: Full-time

Salary: $15.92 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Norristown, PA 19403 (Required)

Ability to Relocate:

• Norristown, PA 19403: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person