Terminal Agency Coordinator

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

Primary Purpose

TAC (Terminal Agency Coordinator) serves as team lead for dispatcher while serving as the point of contact at the local agency for matters relating to CJIS information access. The TAC administers CJIS systems programs within the local agency and oversees the agency's compliance with CJIS systems policies. (CJIS Policy 3.2.2).

Minimum Specifications

Education

High School Diploma or GED

Experience

Must have five years of experience dispatching for a law enforcement agency.

Must have a Class C driver's license.

Equivalent Education and/or Experience 

None

Certification/Registration/Licensure 

Must have an Advanced Telecommunicator Proficiency Certification or higher. Required Tests for Placement

Skills or Special Abilities

Must satisfactorily complete pre-employment test(s).

Operate as a Telecommunications Operator.

Must have a thorough knowledge of communication systems and police operational procedures.

Must be familiar with current federal, state laws and HIPPA regulations protecting an individual's privacy.

Must have working knowledge in the operation of dispatch equipment, general office and clerical practices and computers.

Must be able to speak clearly and distinctly over the telephone and radio.

Must be able to remain calm in high stress situations.

Monitor all radio transmissions.

Maintain accurate records of officers and/or unit status as all times. 

Mentor team members and demonstrate positive attitude.

Responsibilities

1. Receives, records, and processes requests for service or assistance and radio dispatch officers to provide appropriate police response.

2. Trains, coaches, mentors and serves as a process resource for all dispatchers.

3. Notify DPS Crime Records Division of any changes in your agency's TAC, Agency Administrator, address, email, and phone numbers.

4. Ensure the agency's NLETS ORION and NCIC ORI file is correct and up to date, including non-terminal and non-24-hour terminal agencies with signed agreements.

5. Ensure the NCIC Operation Manual, NCIC Code Manual and all Crime Records Newsletters are current and available to all personnel with TCIC/NCIC access.

6. Ensure all TLETS terminals are secure from unauthorized viewing and use.

7. Ensure all agency personnel that handles TCIC/NCIC information are fingerprinted, and those fingerprints are submitted for state and national checks.

8. Ensure all personnel and others accessing the TCIC/NCIC system or information derived from the system, are trained in TCIC/NCIC policies and procedures.

9. Ensure all terminal operators are trained in the HIT Confirmation procedures and all documentation supporting TCIC/NCIC records are available 24 hours/7 day a week.

10. Ensure all agency personnel are trained in Computerized Criminal History information policies and procedures.

11. Ensure all records are entered, modified or removed and contain all available information in accordance with TCIC/NCIC policies and procedures.

12. Ensure TCIC/NCIC records are validated correctly each month, and the Crime Records Division/TCIC Operations is notified by the due date.

13. Ensure all quality control messages from TCIC/NCIC are reviewed and corrected. Address any related issues involving TCIC/TLETS.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.