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SalaryTennis Specialist
Position Summary:
The Recreation Specialist – Tennis is responsible for assisting and implementing recreational activities and providing supervision for participants within the guidelines of DPRD. The Recreation Specialist is an integral team member overseeing recreation programming tasks and programs and assisting other Parks and Recreation staff. Work involves extensive public contact and working knowledge of department procedures and overall City Operations.
The list of duties, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Develops, promotes, and organizes programming for all ages.
- Recruits community members to participate in new and ongoing tennis programs.
- Responds to all inquiries and complaints or refers to the appropriate person.
- Effectively manages self through the independent initiation and accomplishment of tasks.
- Assists customers by answering questions, providing support, and assisting as necessary (in-person, on the phone, and via email).
- This position is a liaison to instructors, participants, and rentals for center programs and activities.
- Provides supervision for facility and appearance, including light janitorial duties such as sweeping and cleaning restrooms and other areas.
- Enforces program rules and supervises program areas.
- Responsible for preparation of programs and activities, setting up the facility for programs, and staffing special events.
- Performs administrative task, including greeting patrons, registering participants via CommunityPass, accepts fees, providing receipts, posts registration and paying fees; provides instructors or leaders with rosters.
- Supervises customer sign-ins and answers telephone calls and emails.
- Responds to requested information by providing knowledge of the division’s services, operations, and activities.
- Forwards calls to appropriate staff members and takes messages when needed.
- Maintains electronic and paper records and ensures accuracy of recorded data by verifying information from CommunityPass.
- Enters and retrieves patron information from a computer database to update records and processes transactions.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties.
- Requires knowledge of basic office procedures and computer skills. Ability to communicate clearly and effectively both orally and in writing.
- Prior experience in clerical and secretarial work or in office management preferred. Demonstrates working knowledge of office terminology, procedures, and equipment. Ability to work with computers and related software applications on a daily basis. Must have good verbal and written communication skills. Ability to establish and maintain effective working relationships with department staff, the public, and other city officials.
- Must be able to perform basic math such as multiplication, addition, and subtraction.
- Must be able to count money accurately.
- Ability to complete multiple assignments under deadline conditions in a dynamic office environment.
- Ability to handle citizens, personnel, and the public professionally and politely.
- Ability to attend additional training as assigned.
- Must be at least 16 years of age.
- Must obtain a valid State of Georgia driver's license (Non-commercial Class A or B) with a satisfactory motor vehicle record (MVR).
- Must pass a criminal background check, work reference check, pre-employment post-offer physical and drug screen.
Education and Experience:
- High school diploma or equivalent required. Previous experience dealing with the public is preferred. Prior experience developing and implementing community programs, and experience working with intergenerational preferred.
Certificates, Licenses, Registrations:
- Possess a valid Georgia Driver’s license (class C) and a satisfactory Motor Vehicle Report (MVR).
- CPR, First Aid, and Prevent Child Abuse certifications or the ability to obtain within six months is required.
Physical Requirements/Environmental Conditions:
- Must be able to sit, walk, and stand for long periods.
- Can lift and carry heavy objects (10-50 lbs.) sit, bend, squat, and twist daily; must be able to physically operate city vehicle.
- Have the ability to sit for long periods using office equipment and computers.
- Have the ability to walk and stand outdoors (playgrounds and parks) setting including the pool while in extreme heat and cold for up to 8 hours daily.
- Have a personal vehicle to drive for daily business on a mileage reimbursement basis.
- Must deal with constant interruptions, noise, and meet with others on a regularly.
- The employee may be exposed to a variety of extreme weather conditions. Ability to sit, stand, walk, bend, lift, climb, and perform repetitive motions on a daily.
- Ability to operate computer software, including word processing software; calculator; copy and fax machine; phone; mobile or portable radio.
- Must be available to work weekdays, weeknights, weekends, and holidays.
