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SalarySummary of your new role:
Provide the Three Steps of Service to the Members and guests of the club. Organize tennis clinics and private lessons that encourage participation in the Club's tennis activities. Promote tennis memberships to all potential prospects. Act as the Club's Tennis Ambassador to enhance the value of the Club.
Reports directly to the Director of Racquet Sports/or Head Tennis Professional.
Day to Day:
- Assist the members with all tennis needs and ensure tennis policies are being followed.
- Teach private tennis lesson or group tennis lessons/drills.
- Schedule, administer and promote leagues, round robins, drop-in, ladders, tournaments, and all other events as applicable.
- Develop and promote tennis clinics, private lessons, adult, junior and senior programs.
- Call new members to conduct a tennis orientation into the facility and programs available.
- Maintain courts in a professional manner and ensure that the environment is safe for all those who use the facility.
- Maximize the Club's tennis facilities to reduce attrition and attract new members.
- Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange furniture/equipment, picking up trash/debris, etc.).
- Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
- Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
- Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed
All the other stuff we do:
- Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
- Responsible for demonstrating good teamwork.
- Professional, impeccable appearance maintained by self and all private event personnel.
- Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
- Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
- Attendance at daily line-up and participating as requested.
About you:
- Minimum of 2 years as a Tennis Professional.
- High School Diploma or equivalent required. College degree preferred
- USPTA certification required
- Required tennis instruction training
Physical Requirements:
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seein
