Address
Form of work
SalaryJob Information
LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF ENVIRONMENT AND CONSERVATION, TENNESSEE STATE PARKS DIVISION, VAN BUREN COUNTY
Fall Creek Falls Hospitality
For more information: https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00010438_tsp_room_attend_tsp_fcfsp_tdec-job-opp_ps.pdf
Qualifications
Education and Experience: None
Examination Method: Education and Experience,100%, for Preferred Service positions.Summary
Summary: Under general supervision, responsible for custodial work of average difficulty in common areas and guest rooms.
Distinguishing Features: This classification is responsible for the appearance and a high standard of cleanliness of the guest rooms, public areas, meeting space, linen closets, and exterior of the Lodge. Guest Room Attendants refresh rooms for guests who are continuing their stay, and thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in. Performs general cleaning of rooms or projects as assigned.
Responsibilities
- Cleans and stocks lodge rooms and cabin facilities in an efficient manner by making beds, dusting furniture, vacuuming, emptying trash, and straightening work areas. Periodically performs deep cleaning activities, including shampooing carpets, and washing walls and windows. Performs or leads others in performing duties such as sweeping, mopping, scrubbing, stripping, waxing, and buffing floors by hand or by machine.
- Cleans lodge room, cabin, and public restrooms by sanitizing toilets, cleaning sinks, cleaning and sanitizing showers, mopping floors, cleaning mirrors, and emptying trash.
- Communicates clean rooms that are back in inventory to front desk personnel so they are aware of when early check-in can occur.
- Maintain appearance of public spaces by keeping hallways and lobbies uncluttered and neat looking, including keeping cart in front of guest room door and eliminating cart damage to walls, doors and floor covering, and policing grounds to pick up trash and check for any other needed maintenance.
- Executes in-house laundry requirements for cleaning rags, terry, or other cleaning tools as necessary and appropriate.
- Ensure proper inventory. organization and maintenance of cleaning supplies by stocking carts and closets with housekeeping supplies.
- Uses appropriate cleaning chemicals on appropriate surfaces to ensure proper sanitation without damaging surfaces.
- Provide customer service by responds to all lodge guests efficiently and in an appropriately friendly manner.
- Keeps noise to minimum in corridors and honors any do-not-disturb sign on Lodge room doors.
- Bags, tags and turns in all lost and found items immediately to Supervisor.
- Inspects room and communicates maintenance workorder requests to the Chief of Maintenance or the building maintenance staff.
Competencies
Competencies:
Composure
Customer Focus
Integrity and Trust
Patience
Priority Setting
Time Management
Knowledge:
Customer and Personal Service
Skills:
Equipment Selection
Service Orientation
Time Management
Abilities:
Depth Perception
Dynamic Flexibility
Extent Flexibility
Gross Body Equilibrium
Manual Dexterity
Multi-limb Coordination
Spatial Orientation
Speed of Limb Movement
Stamina
Time Sharing
Trunk Strength
Visualization
Tools & Equipment
- General cleaning supplies and materials
- Mop
- Broom
- Vacuum
- Washing machine/Dryer
- Machines for cleaning of floors (shampooing, waxing, buffing)
