Hotel Room Attendant/Housekeeper

Job Description

Job Summary:

The room attendant is responsible for maintaining their assigned guest rooms to the highest standards of comfort for our hotel guests. This includes making sure that the rooms assigned are cleaned to the highest standards and that everything in the room is in working order.

Essential Duties and Responsibilities:

• Provide professional and courteous guest service at all times
• Clean her guest rooms in the manner prescribed by management to the high standards of cleanliness. This is outlined in the detailed inspection list
• Vacuum the carpet in the hallway of their section
• Take ownership of their rooms by making sure all mechanical items in the room are in working order. Reports all issues to maintenance or their supervisor.
• Performs any other appropriate and reasonable tasks assigned by management

Additional Duties:

• Pack the housekeeping cart at the end of the evening.
• Attends morning meeting and follows through on assigned projects
• Attends monthly department meetings
• Participates in ongoing education and training of Franchise and Hotel Management Company

Essential Behavior Requirements

• Customer Service:displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customer’s experience by presenting creative solutions and innovative ideas.
• Communication:Actively listens to customers, coworkers, and the public ( viewing the situation from the customer’s perspective )n and works together to solve the problem through effective communication
• Problem Solving:Ability to recognize and define problems; analyze relevant information: encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Quality:Work “ product or service” is free of errors and exceeds customer expectations.

Minimum Qualifications

• Education or Experience:No prior experience or education is required.
• Language Skills:Must have developed language skills to the point to be able to read and comprehend simple instruction, safety rules and memos.
• Mathematical skills:Requires mathematical development sufficient to be able to: add, subtract, multiply and divide.
• Reasoning skills:Must have developed reasoning skills to be able to: apply common sense understanding to carry out instructions.

Physical Requirements:

• Ability to pass physical exam, drug test and background check.
• Requires walking and standing to a significant degree, reaching, climbing, balancing, kneeling , crouching, crawling, stooping, handling and seeing.
• Lifting up to 50 lbs. maximum with frequent lifting and / or carrying or transporting of objects weighing up to 25 lbs.
• Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals and / or fumes.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)
• Hotel Housekeepers: 1 year (Preferred)

Work Location: In person