Temporary Texas Works Advisor I

This is a temporary position that is expected to end on 08/31/2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Are you a highly-motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.
We want you to join our team!
Comprehensive Compensation Package:
Annual Starting Salary $36,901.20
Employer Paid Health Benefits $3,735.60
Vacation Leave Accrued Annually $1,845.06
Sick Leave Accrued Annually $1,845.06
Total Annual Starting Salary and Benefit Package $44,326.92

Note: This is a representation and actual compensation packages may vary.

Please see additional information for available office locations.

Essential Job Functions:
As a Texas Works Advisor I (TWA I) / Medical Eligibility Specialist I (MES I) / Hospital Base Worker I (HBW I) you will receive paid, formal, training to perform the following essential job functions:

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.

Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.

Compute and authorize benefits based on eligibility determination.

Process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.

Perform other duties, as assigned.

Registration or Licensure Requirements:
None

Initial Selection Criteria:
Experience:
One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist or similar customer service experience. Experience in an environment interviewing clients and gathering personal information in-person or over the phone is preferred.
Education:
High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Thirty (30) semester or forty- five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.

Additional Information:
Requisition Number 584739
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance
This position can be filled at the following locations:
Beaumont - 3105 Executive Blvd, Beaumont, Texas, 77705
Center - 912 Nacogdoches, Center, Texas, 75935
Coldspring - 1 State Hwy 150, Suite Rm B10, Coldspring, Texas, 77331
Hemphill - 2015 Worth St, Hemphill, Texas, 75948
Jasper - 928 Marvin Hancock Dr, Suite Ste A, Jasper, Texas, 75951
Livingston - 1225 W Church St, Livingston, Texas, 77351
Lufkin- 1210 S Chestnut St, Lufkin, Texas, 75901
Nacogdoches - 2614 NW Stallings Dr, Nacogdoches, Texas, 75964
Orange - 2222 Gloria Dr, Orange, TX, 77630
Port Arthur - 4200 Jimmy Johnson Blvd, Suite Ste A, Port Arthur, Texas, 77642
Silsbee - 1215 E Hwy 327, Silsbee, Texas, 77656
Woodville - 930 N Magnolia, Woodville, Texas, 75979
Candidates may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Candidates who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

MOS Code:
There is no direct military code equivalent. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.