Temporary, Supervisor - Housing Navigation

The Downtown Women’s Center (DWC) seeks a Temporary, Supervisor – Housing Navigation to provide oversight of the Community-Based Housing (CBH) Housing Navigation program. This position provides direct supervision and leadership of Housing Navigators and provides best practices for Housing Navigation. This position will work closely with all DWC departments to assure that participants are placed into permanent housing. The ideal candidate will manage an interdisciplinary team of staff to provide field-based Housing Navigation services and landlord outreach and relationship management throughout Los Angeles County. The ideal candidate should have strong skills in staff supervision, morale and team building and the skill set to meet program deliverables. The position is part of the Housing Department and reports to the Housing Navigation Program Manager.

• Provide strengths –based and culturally responsive support and supervision to a team of Housing Navigators

• Build and maintain relationships with landlords throughout Los Angeles County.

• Lead landlord engagement and appreciation events

• Conduct outreach to property management, apartment associations, landlords and other local meetings to promote DWC’s Housing Navigation services

• Provide support in identifying additional units throughout Los Angeles and connecting executive leadership to available master leasing options.

• Develop systems to ensure that the program is efficient, effective, low-barrier, and meets funding expectations.

• Monitor compliance with goals through review of client records, weekly supervision, and participating in group meetings.

• Collaborate with multiple internal housing programs to enhance, augment, and coordinate service delivery to participants.

• Participate as a member of the Performance and Quality Improvement (PQI) team on rotation. Develop and implement PQI goals for Housing Navigation programs.

• Provide weekly trauma-informed individual supervision and participate in weekly clinical supervision.

• Ensure that peer chart reviews are being conducted on a quarterly basis.

• Ensure that staff receive comprehensive onboarding, training, and are meeting document standards.

• Provide effective crisis management skills and conflict resolutions skills.

• Participate in and facilitate internal and external meetings and trainings.

• Create and conduct trainings for landlords on tenant rights and trauma-and-resiliency informed care.

• Be an ambassador of DWC and its mission and values by participating in community meetings/events.

• Collect and report program data, including but not limited to HMIS reporting.

• Provide regular, written reports to the Housing Navigation Program Manager.

• Provide effective communication of staff and client needs to the Housing Navigation Program Manager.

• Additional duties as assigned to support the mission of the organization.

• Trauma and resiliency-informed supervision

• Leadership

• Collaboration

• Excellent communication

• Flexibility

• Cultural humility

This position has supervisory responsibilities.

This job operates in a professional office environment, and provides home visitation, as needed. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

This is a temporary, full-time exempt position. Days and hours of work are Monday- Friday 8:30 AM- 5:00 PM; with flexibility to work during non-scheduled days and evenings when necessary.

No travel is expected for this position.

Hybrid

• Bachelor’s degree or master’s degree in social work or related field, preferred

• Supervisory experience preferred

• Program development experience required

• Experience working with landlords and/or property management preferred

• Experience working directly with unhoused populations required

• Familiarity with supportive housing model and evidence-based practices including Trauma and Resiliency Informed Care and Critical Time Intervention, preferred

• Highly skilled in receiving and implementing feedback from team members and program participants

• Strong knowledge of the complexity of poverty and women’s homelessness, mental illness, trauma, substance abuse, health issues, and older adults

• Experience working with Housing Authorities and strong knowledge of housing rights preferred.

• HMIS experience preferred, with knowledge of data collection tools to track client progress.

• Excellent active listening and crisis intervention skills with ability to exercise and model good judgment

• Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences.

• Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities

• Strong administrative skills and proficiency in Microsoft Office Suite (Word, Excel, Outlook) required

• Ability to be flexible with hours when needed.

• Current valid California state driver’s license, insurance, and vehicle with good driving record.

• Cultural Humility

• Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.

• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.

• You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving the final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose.

Criminal background check required.

$66,650/yearly

Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.

Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.