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Form of work
SalarySummary
Temporary Associate – Retail, has a positive attitude and a drive to provide excellent customer service. This position assists in daily boutique operations such as sales and customer service. You will work side-by-side with job training participants and volunteers while serving the community. Temporary Associate - Retail is expected to perform a variety of cross-functional tasks in both in store and online environments. Candidates for this role should display the ability to perform essential retail skills. This position will report to the Manager - Retail.
Essential Functions
- Provide excellent customer service instore and online by greeting, asking and answering questions, styling, monitor fitting rooms, problem solving, up-selling, and maintaining knowledge of current sales, promotions and incentives.
- Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values, and businesses including The Café and MADE branded products, and contributing to department goals.
- Prepare merchandise for the sales floor according to the merchandise selection flow. This includes receiving incoming donations, quality control, and pricing.
- Practice loss prevention through customer service strategies.
- Work alongside staff, participants, and volunteers throughout the organization.
- Complete customer checkout by utilizing the POS to compute sale prices, total purchases, process cash, credit, and gift card transactions, and make exchanges.
- Prepare, lead, and present weekly online sales through merchandising products, writing descriptions, and promoting products.
- Prepare and ship e-commerce, Poshmark, and Instagram orders.
- Maintain a clean and presentable sales floor ensuring surfaces are cleaned and sanitized, floors are swept/mopped, mirrors and windows are clean.
- Perform daily visual merchandising by maintaining display shelves, styling mannequins, and replenishing the sales floor.
- Perform opening and closing tasks including store cleaning, maintaining signage, recording sales, and KPI goals, EOD checklist and assisting in POS procedures.
- Assist job training participants by providing coaching, assistance in training, and supporting daily tasks.
- Other duties as assigned to support the operations of the store.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Retail experience, preferred
- Possess exceptional customer service skills
- Time Management Skills
- Ability to Multitask
- Detail Oriented
- Logical and Patient
- Clear and Effective Communication Skills, including written and verbal
- Self-Starter with the ability to make decisions and direct others
- Flexible Work Schedule (including Saturdays)
- Reliability
- Team Player
- Problem Solver
- Able to stand and/or walk for an extended period of time
- Able to lift up to 35 pounds without physical limitations
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
Greets all customers with fast, friendly, personalized service and develops a rapport with each customer. Responds proactively to address customer service situations if they arise. Reports all customer complaints to the Manager - Resale. Accurately manage POS transactions in a friendly and courteous manner. Answer telephone in a friendly manner including, greeting customers giving directions to store location, and/or answering inquiries about the product and/or DWC. Routinely cleans the store and supports with visual merchandising and inventory as necessary. Reports potential safety hazards, employee accidents to the Manager - Resale, communicating any operational inconsistencies.
Physical Demands
- Frequently required to use hand finger motions, handle or feel objects, reach with hands and arms.
- Able to stand and/or walk for an extended period of time.
- Regularly required to lift and/or move items up to 35 pounds.
- Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range objects.
- Regularly required to handle store inventory.
Position Type and Expected Hours of Work
This is a temporary, part time, non-exempt position. 20-25 hours per week Monday – Saturday. Applicant must be available to work a variety of hours which may include early mornings, evenings, weekends, and some holidays.
Ability to Work Remotely
On-site only.
Required Education, Experience, and Qualifications
- High school degree; or GED, and retail experience a plus
- Customer service and sales knowledge
- POS and cash handling knowledge
- Demonstrate excellent verbal and written skills
- Attention and eye for detail
- Flexible and works well with a team
- Demonstrates strong problem-solving and critical-thinking skills
- Ability to multitask and focus on department goals
- Cultural humility
- Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
- Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
- You will be required to have received at least the first dose of COVID-19 vaccination to start employment with DWC, and second dose must be received within 30 days from the first day of hire.
- You will be required to be up to date on your COVID-19 vaccinations. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster does within 30 days of becoming eligible. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations.
- You will be required to receive the booster within 30 days of becoming eligible (5 months after the second dose for Pfizer-BioNTech and Moderna vaccines, or two months after the J&J/Janssen vaccine).
Pay Range
$21.86/hourly
Work Authorization/Security Clearance
Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.
Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
