Position Summary
The Hair Shop Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI’s, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.
Essential Functions
Customer Experience
- Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
- Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
- Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.
Leadership/Development
- Motivate team to achieve performance goals and uphold brand standards.
- Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
- Communicates effectively and is solution driven to drive results and accountability.
Operations
- Ensures adherence to all company policies and procedures to maintain a safe work environment.
- Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
Education & Experience Requirements
- Minimum of 1 year retail management experience
- 1-2 years retail sales experience
- Experience in beauty/hair is a plus
- High School diploma/equivalent is required
- Available to work weekends and holidays
Knowledge & Skill Requirements
- Strong organizational and communication skills
- Ability to work in collaborative environment and build cross functional relationships
- Be decisive and solution oriented
- Demonstrates flexibility and agility in fast paced environment
- Strong business acumen and knowledge of KPIs
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- What is your desired compensation range? (MUST submit a range to be considered)
- This role is in the Valley (Encino), is this commute okay with you?
- This a temporary full-time role. Is that okay?
Work Location: In person