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Form of workTeller/Lending Assistant
We are looking for a full-time Teller/Lending Assistant to join our Wagner team. Candidate must have a positive attitude and good work ethic. Candidate must support and engage in First Dakota’s culture for exceptional customer service. Has the ability to process a variety of transactions accurately and efficiently. The candidate must have the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. The ability to effectively communicate with various types of clientele, co-workers and departments to resolve an assortment of needs is required. Strong organizational skills and the ability to work well in a team environment is essential. Hours include Monday-Friday 8:20-5:00.
We are looking for a full-time Teller/Lending Assistant to join our Wagner team. Candidate must have a positive attitude and good work ethic. Candidate must support and engage in First Dakota’s culture for exceptional customer service. Has the ability to process a variety of transactions accurately and efficiently. The candidate must have the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. The ability to effectively communicate with various types of clientele, co-workers and departments to resolve an assortment of needs is required. Strong organizational skills and the ability to work well in a team environment is essential. Hours include Monday-Friday 8:20-5:00.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Receives checks and cash for deposit
- Cash checks and pays money from customer’s account
- Promotes and cross-sells other banking products and services as appropriate to customer’s needs
- Provides ongoing relationship servicing with customers to maintain goodwill and gain additional business
- Removes deposits from, and counts and balances cash in, ATM and night depository
- Responds to customer inquiries and requests regarding account or additional services
- Informs and advises customers of status or enhancements to current account or service, and suggests resolution on account disputes and other account activity
- Assist Lender as needed
- Attendance - regularly designation work shift required
Education Requirements
High school diploma or general education degree (GED)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Math Ability:
- Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's
- Ability to perform these operations using units of American money
Reasoning Ability:
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software and Spreadsheet software
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions
- The noise level in the work environment is usually moderate
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must frequently lift and/or move up to 50 pounds
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
- While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
- The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl
Skills
To perform the job successfully, an individual should demonstrate the following competencies:
- Design - Demonstrates attention to detail
- Problem Solving - Identifies and resolves problems in a timely manner
- Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Provide courteous, personal attention to build and retain the Bank’s clientele of satisfied customers for long-term relationships
- Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
- Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings
- Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
- Written Communication - Writes clearly and informatively; Able to read and interpret written information
- Quality Management - Looks for ways to improve and promote quality service. Demonstrates accuracy and thoroughness
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities
- Adaptability - Adapts to changes in the work environment
- Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
- Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Innovation - Generates suggestions for improving work
- Judgment - Exhibits sound and accurate judgment
- Motivation - Measures self against standard of excellence
- Planning/Organizing - Uses time efficiently
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
- Professional Attire - Adheres to the Bank’s policy for Career Apparel; Consistently meets Career Apparel standards; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
- Quantity - Completes work in timely manner
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
