Teller (Full-Time)

Why Work for Mainstreet Credit Union?

Because Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 65 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel at home. Being a not-for-profit organization, we keep business simple and real. We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Two weeks of PTO in the first year with a generous annual PTO carryover plan
• 401k with company match
• Special product perks for employees

Position Overview:

Patient and friendly, a successful Member Experience Representative has excellent people skills and enjoys solving problems. They remain positive, composed, and work well under pressure. They will serve as the first point of contact and are critical to positively impacting the member’s experience and building a trust-based relationship with the credit union. Member Experience Representatives are responsible for providing members with exceptional service by listening to members’ requests, handling transactions, and providing a soft-hand-off to appropriate team members when necessary. Promoting the credit union products and services to applicable member situations is an important aspect of this position.

Major Responsibilities:

• Interact with members utilizing the credit union service standards: greet members in-person to respond to their needs and concern(s). Deliver high-quality member service, listen to members’ requests, and work to find the appropriate solution. Provide a soft-hand-off to the appropriate person or department as necessary.
• Process and audit transactions, including deposits, withdrawals, purchases, transfers, and payments. In charge of maintaining and balancing a cash drawer and adhering to established cash handling and balancing procedures.
• Build rapport with members and display a needs and value-based approach in referring credit union products and services: Assess member needs while processing transactions and identify opportunities to support members’ financial needs based on Mainstreet Credit Union’s product or service offerings while making appropriate recommendations and/or referrals.
• Maintain up-to-date and comprehensive knowledge on all credit union products and services that are handled by this position.
• Promote and maintain a positive image of Mainstreet Credit Union at all times to current and potential members and the community.
• Perform membership maintenance as necessary and required.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy act, anti-money laundering, and elder financial abuse laws appropriate to the position.
• Meet or exceed goals as established by management.
• Must have the flexibility to work during the necessary business hours. This includes opening and closing the branch and assisting other staff in the completion of daily activities, as needed.
• Must be available and willing to travel to such locations and with such frequency as determined necessary or desirable to meet the business needs of the credit union.
• Perform other duties as assigned by supervisor or manager.

Required Education & Experience:

• High school diploma or general education degree (GED).
• One month to twelve months prior experience working in a retail or financial environment to include cash handling and providing exceptional service while building rapport with members/customers.

Knowledge, Skills, and Abilities:

• Excellent communication skills allow for positive interactions with members.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Ability to handle cash with speed and accuracy.
• Exhibit enthusiasm and professionalism along with a high level of ownership and accountability.
• Understanding and use of good judgment.
• Relevant computer skills and ability to acclimate to required systems with speed and accuracy.

Physical Requirements

• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. Frequently required to walk and stand. Occasionally required to stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Does require occasional lifting up to 50 pounds

Company Overview

Mainstreet Credit Union began in Johnson County over six decades ago as the Northeast Johnson County Teachers’ Credit Union. Over the years, Mainstreet Credit Union has grown its business by expanding to new locations and acquiring smaller credit unions in the Kansas City area. Today, Mainstreet Credit Union has over 60,000 members, 12 branches across 9 cities, and a much shorter name!

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What is your desired pay?

Education:

• High school or equivalent (Required)

Experience:

• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)

Ability to Relocate:

• Bonner Springs, KS 66012: Relocate before starting work (Required)

Work Location: In person