Teller -Full-Time

What We Offer
A great place to work! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction. We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.

We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun. We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.

Bank of Ann Arbor is one of the nation’s best financial institutions, serving the South East Michigan area for over 25 years. If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.

Employee Benefits and Perks: 3 weeks Paid Time Off, 10 paid Holidays and NO SALES GOALS!

Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, Wellness Program, Life & Disability Insurance, Accident & Critical Care Insurance, Volunteer Opportunities in the Community, Free Banking Products and Dog Days!

Who We Are

It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions. Bank of Ann Arbor, a local community bank with a collaborative culture, deeply invests in its areas of operation. From putting on the free Sonic Lunch concert series to handling banking needs with all the positivity humanly possible, we strive to develop meaningful relationships in and outside of its business.

Who You Are

Are you tired of meeting sales goals? At Bank of Ann Arbor we are more focused on our customer relationships and referrals rather than selling to our clients. As a Teller, you are customer focused, ensuring all customers feel welcome the moment they walk in the door by helping clients with all their retail and commercial banking transactions. You are responsible for accurately handling all banking needs of our customers, including deposits, withdrawals, cashier’s checks, and foreign exchange. In addition, tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist, you act as a resource in identifying and resolving client servicing issues through strong customer relationship skills.

Your Role

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
• Handles transactions efficiently and accurately by accepting account deposits and withdrawals, verifying cash and endorsements of checks.
• Accepts loan payments, issues money orders, cashier checks, traveler checks, foreign currency, cash advances and U.S. Savings Bonds.
• Processes all transactions within authorized limits, which includes check-cashing limits - obtains supervisor approval on all required transactions.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or team members.

Your Knowledge and Experience

• High School Diploma required.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients.
• Previous cash handling experience is helpful.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Effectively manage multiple priorities, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
• Follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
• Ability to maintain confidentiality

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

1. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
2. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
3. The noise level in the work environment is usually moderate.
4. Must perform duties on location