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SalaryAveanna Healthcare is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric healthcare is delivered, one patient at a time.
At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remain dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Position Overview
The Telephonic Nurse is mainly responsible for providing initial and on-going support to ensure that patients are successful on home enteral therapy. Contacts all new patients post discharge, completing a nursing assessment as well as being available to help troubleshoot, coach and support patients and caregivers throughout their enteral therapy treatment. The Telephonic Nurse is also available after hours to answer patient or caregiver calls that are clinical in nature; as well as being a resource for the patient care and clinical team.
Essential Job Functions
- Contact all new patients within 24-48 hour post discharge, completing a nursing assessment form in appropriate systems
- Answer any questions of a clinical nature that the patient or caregiver may have
- Escalate patient concerns to the Clinical Director to be addressed as necessary
- Act as a resource for the patient care, sales and clinical team as necessary
- Participate in nutrition education projects as appropriate
Requirements
- Degree in nursing required; proper state licensing required
- Proficient in Microsoft suite of products including Outlook, Word and Excel
Preferences
- Adult and Pediatric experience preferred
Other Skills/Abilities
- Must be able to adhere to confidentiality standards and professional boundaries at all times
- Proven ability to manage in a high call volume environment with accuracy and efficiency
- Must possess a strong sense of urgency and attention to detail
- Demonstrated ability to interact in a collaborative manner with other departments and teams
- Proven ability to work independently at times and within a team
- Demonstrated ability to prioritize multiple tasks to meet deadlines
- Time Management
- Effective problem-solving and conflict resolution
- Good organization and communication skills, both written and verbal
- Ability to remain calm and professional in stressful situations
- Strong commitment to clinical excellence
Other Duties
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
