Nurse - Telephone Triage (Pt/Remote)

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction
The Telephone Triage Nurse is responsible for providing safe and effective telephone assessments, patient care instructions, direction to the appropriate level of care, and providing utilization management review of worker's compensation claims. Additionally, the Telephone Triage Nurse will access medical documentation and information provided by medical providers to determine the appropriateness of treatment, setting and length of treatment required.
How you'll make an impact

• Performing intake of phone calls from injured employees.
• Completing telephonic health assessments, and rendering appropriate health care advice.
• Entering injured worker data into a medical triage database.
• Conducting follow-up phone calls to injured employees for health reassessments (when indicated).
• Maintaining accurate records for all incoming calls, including interventions and follow-up instructions.
• Actively participating in internal triage quality assessments, workflow enhancements, and procedure updates.
• Maintaining telephonic nurse triage assessment and advice standards in accordance with established protocols, policies, and procedures.
• Performing case reviews, as needed, for workers' compensation claims.
• Assisting with special healthcare-related risk management projects, as needed.

About you
Required:

• Associate's degree from an accredited school of nursing and a minimum of 3 years acute clinical experience or similar position required.
• Hold an active RN license within the state of Arizona or have a NLC.
• Willing to be licensed in states requiring same for Utilization Review.

Desired:

• Bachelor's degree.
• Experience in Worker's Compensation or Utilization Review.
• Registered Nurse (RN) designation (licensed by the Arizona State Board of Nursing).
• Unrestricted nursing license.
• 3+ years related experience (preferred, e.g., Telephone Triage, urgent care, emergency department, triage, occupational health experience, orthopedics) with recent telephone or telehealth experience.
• Ability to work in a fast-paced environment with heavy Telephone Triage intake.
• Ability to work collaboratively with the team.
• Strong critical thinking and customer service skills.

Work Traits:

• Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
• Demonstrates good written and oral communications, organizational and leadership skills.
• Computer literate.
• Demonstrates good time management skills.
• Self-starter.

Additional information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.