Telecommunications Supervisor

Additional Information About the Role
Join the telecommunications leadership team at Missouri Baptist Medical Center! Take this opportunity to help mold and grow the telecommunications department. Help BJC make the world's best medicine, even better!
Schedule: Full-time, flexible day shift
Benefit Eligible: 401k & pension, continuing education assistance, discount program and much more!
Overview
Missouri Baptist Medical Center, an acute care hospital in St. Louis County, offers a full continuum of medical and surgical services, including heart care, cancer, women and infants, breast health, gastrointestinal, orthopedic, stroke, therapy, wound and pain management services. The hospital has a 24-hour adult emergency department and cares for pediatric patients at a separate emergency department in collaboration with St. Louis Children's Hospital.
Missouri Baptist is the first and only hospital in St. Louis County to be named a Magnet® hospital by the American Nurses Credentialing Center (ANCC). The prestigious designation is the highest credential a health care organization can receive for nursing excellence and quality patient care. This recognition has been accomplished by less than nine percent of hospitals nationwide. Additionally, U.S. News & World Report ranked the hospital #2 in the St. Louis metro area.
The• Facilities Services'Department• provides security, telecommunications, housekeeping, maintenance and engineering services for the campus.• The various departments work in partnership to• ensure the campus, including• all of• its buildings, parking lots/garages, patient care and common areas• are well maintained, clean, attractive, and secure.
Preferred Qualifications
Role Purpose
Responsible for providing supervision for the Telecommunications Call Center.
Responsibilities

Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Participates in the development of the departmental staffing, revenue, and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to change in business which may affect the ability to achieve budget goals.

Manages the telecommunications database and all software support for campus-wide operator telephone systems.

Develops and implements strategies for the telecommunications operator process to improve customer, patient and physician satisfaction.

Assists with building an effective work team.

Analyzes customer service information and takes corrective action.

Minimum Requirements
Education

Associate's Degree

- Business
Experience

<2 years

Supervisor Experience

< 2 years

Preferred Requirements
Education

Bachelor's Degree

Experience

2-5 years

Supervisor Experience

2-5 years

Benefits and Legal Statement
BJC Total Rewards
At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer