Address
Form of workSalary : $57,616.00 - $79,164.80 Annually
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-20012-01
Department: Innovation and Technology Department
Opening Date: 01/06/2024
The Job
FUTURE SALARY INCREASES**
2% effective February 24, 2024
3% effective February 22, 2025
3% effective February 21, 2026
The Innovation and Technology Department is recruiting for Telecom System Specialists* who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the Innovation and Technology Department (ITD) main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.
*Official title: Telephone Service Specialist.
For more detailed information and a complete list of duties, refer to the job description.
**Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.
EXCELLENT BENEFITS!!!
This excellent opportunity also offers a highly competitive benefits package!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.
Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
REQUIRED EXPERIENCE: Two (2) years, within the last six (6) years, of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems, including voice mail.
Experience must be with an employer that utilizes large VoIP telephone systems and/or multiple PBX switches. Such experience should be clearly demonstrated on the application.
Desired Qualifications
Education in communication technology, certifications in Cisco voice solutions, and experience with VoIP, Cisco Call Manager, Cisco Unity Connection, Call Center applications, and VXTracker Telecom Management system is highly desirable.
Selection Process
Application Procedure: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment is subject to close without notice once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and supplemental questionnaire.
Qualified applications will undergo a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
02
Telecom Certifications: Provide your certificate information and the date of certification. If none, indicate N/A.
03
Telephone Systems: Provide the following:
04
Telephone Systems Planning: Describe your level of responsibility (primary, assisting, etc.), type of telephone systems, size of systems, and specific examples of any accomplishments in regards to Telephone Systems Planning.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
05
Telephone Systems Customer Service: Describe your level of responsibility, types of customers, types of customer service issues, method/systems for responding to customer issues, method for determining equipment requirements, interfacing with customers, tools used to track or maintain customer service issues and specific examples of accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
06
Voice Mail/Call Center Applications/Telephone System Database: Describe the level of responsibility, types of systems, programming and/or maintaining databases and specific examples of any accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
07
Cost Justification: Describe your experience developing cost justification for new or modified equipment or service. Include information on level of responsibility, type of equipment or service, type of customers, methods/tools used in preparing cost justification, and specific examples of accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
08
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
09
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
10
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
Required Question
Location : San Bernardino, CA
Job Type: Full-time
Job Number: 24-20012-01
Department: Innovation and Technology Department
Opening Date: 01/06/2024
The Job
FUTURE SALARY INCREASES**
2% effective February 24, 2024
3% effective February 22, 2025
3% effective February 21, 2026
The Innovation and Technology Department is recruiting for Telecom System Specialists* who review, evaluate, program, and make recommendations on telephone services for new and existing county facilities. These positions are located at the Innovation and Technology Department (ITD) main office in San Bernardino and will primarily provide remote customer support over the phone and/or email with occasional site visits as needed.
*Official title: Telephone Service Specialist.
For more detailed information and a complete list of duties, refer to the job description.
**Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.
EXCELLENT BENEFITS!!!
This excellent opportunity also offers a highly competitive benefits package!
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Incumbent must successfully complete a background investigation (fingerprinting and work history/education check) in addition to a job-related physical exam, including a drug test.
Travel: Travel throughout the county may be required. Employees will be required to make provision for transportation. At the time of hire, a valid California Class C driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.
Working Conditions: Employees may be asked to work during unusual hours, inclement weather, and other adverse circumstances.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.
Minimum Requirements
REQUIRED EXPERIENCE: Two (2) years, within the last six (6) years, of telecommunications experience with primary responsibility for planning, programming, troubleshooting, implementing, and recommending computerized telephone switching systems, including voice mail.
Experience must be with an employer that utilizes large VoIP telephone systems and/or multiple PBX switches. Such experience should be clearly demonstrated on the application.
Desired Qualifications
Education in communication technology, certifications in Cisco voice solutions, and experience with VoIP, Cisco Call Manager, Cisco Unity Connection, Call Center applications, and VXTracker Telecom Management system is highly desirable.
Selection Process
Application Procedure: To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment is subject to close without notice once a sufficient number of qualified applications have been received. Resumes will not be accepted in lieu of the application and supplemental questionnaire.
Qualified applications will undergo a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include in your application and Supplemental Questionnaire any relevant experience and education that demonstrates that you meet the minimum requirements as it will be used to competitively evaluate your qualifications.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.
If you require technical assistance, please click to review the Government Jobs , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.
EEO/ADA: San Bernardino County is an and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the within one week of a recruitment filing deadline.
Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process
Technical & Inspection Unit
The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.
For a summary of benefits,* please click
Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at
*Retirement benefits subject to change.
01
PLEASE READ THE BELOW STATEMENT
Instructions: The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications. It is in your best interest to be as thorough as possible in your responses. Resumes will NOT be reviewed to determine qualifications. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note: Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.
- I have read and understand the above statement.
02
Telecom Certifications: Provide your certificate information and the date of certification. If none, indicate N/A.
03
Telephone Systems: Provide the following:
- Telephone Systems you have worked with
- Telephone System Installation and/or Customer Service experience
- Name of Employer(s) where experience was obtained
- Number of Users Supported
04
Telephone Systems Planning: Describe your level of responsibility (primary, assisting, etc.), type of telephone systems, size of systems, and specific examples of any accomplishments in regards to Telephone Systems Planning.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
05
Telephone Systems Customer Service: Describe your level of responsibility, types of customers, types of customer service issues, method/systems for responding to customer issues, method for determining equipment requirements, interfacing with customers, tools used to track or maintain customer service issues and specific examples of accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
06
Voice Mail/Call Center Applications/Telephone System Database: Describe the level of responsibility, types of systems, programming and/or maintaining databases and specific examples of any accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
07
Cost Justification: Describe your experience developing cost justification for new or modified equipment or service. Include information on level of responsibility, type of equipment or service, type of customers, methods/tools used in preparing cost justification, and specific examples of accomplishments.All experience indicated should be detailed in the work history section of your application.If no experience, indicate N/A.
08
**ATTENTION GMAIL USERS**
We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.
For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
- I understand
09
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
10
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered.
Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
