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SalaryWHO WE ARE
Ross-Simons, America’s Favorite Jeweler (a division of Luxury Brand Holdings), is a leading direct-to-consumer retailer of fine jewelry. In addition to our e-commerce business, we mail millions of catalogs a year, participate in the Amazon marketplace, and place direct-response advertisements in leading print publications nationwide. We work hard to guarantee customers complete satisfaction, offering fabulous jewelry at great prices for over 70 years.
WHO WE NEED
Do you want to sell fine jewelry and have unlimited earning potential? If so, this could be the perfect role for you! We are seeking a Jewelry Tele-Sales Associate with natural passion, ambition, and love connecting with customers. This position is based onsite in our Cranston, Rhode Island office. Our Jewelry Tele-Sales Associates create lifelong client relationships and find success through offering beautiful jewelry and a personalized shopping experience.
JOB DUTIES AND RESPONSIBILITIES:
- Relationship selling to existing Ross-Simons customers by outbound phone calls. No cold calling customers.
- Informs customers of magnificent jewelry product details, new arrivals and exclusive offerings to generate interest and to build clientele.
- Creates a welcoming shopping experience over the phone and exceed customer expectations.
- Meets or exceeds sales goals by contributing in-depth product knowledge and customer service.
- Professionally communicates and connects with a diverse group of people.
- Create and maintain relationships through providing a friendly and personalized customer experience.
- Effectively overcome objections and successfully close sales.
- Build long-term relationships by providing exceptional customer service and educating the customer on the value and quality of our products.
REQUIRED EXPERIENCE:
- Minimum 5 years of experience in sales, preferably within the jewelry industry
- Jewelry passion is a must, Jewelry knowledge and GIA training are preferred, but not required
- Excellent verbal and written communication skills; able to adapt to the needs of the customer
- Ability to close sales using a friendly, outgoing and professional approach
- Ability to prioritize, multi-task tasks and resolve inquiries quickly
- Ability to quickly adapt to new software applications, and experience working with Microsoft Office required (Excel/Outlook)
