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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role Objective
We are seeking upbeat, self-motivated colleagues to join our dynamic outbound sales team. As a Middle Market Sales (MMS) Consultant, you will build relationships with Business Card Members and recommend American Express solutions based on their needs.
The primary focus of this role is to acquire new commercial customers with annual company revenues in excess of $4 million up to $10 million via phone-based selling. The ideal candidate will have the confidence to cold-call potential customers as well as the consultative selling skills to engage corporations and C-Level Executives in conversations about their needs and how American Express products can provide a solution.
Responsibilities:
- Make outbound calls to contact business owners, using target lists provided by American Express.
- Initially perform an in-depth needs assessment to identify best fit within our Global Commercial Services product suite and advise the prospect on the right product solution for their needs.
- Consultant is equally comfortable and capable of closing either a corporate product sale or a Small Business product sale, depending on customer need.
- Ensure monthly and quarterly sales targets are compliantly achieved through daily call activities; pipeline management and effectively using support resources to facilitate underwriting requirements and approval of the program, are critical.
- Maintain high levels of product and service knowledge about the Corporate and Small Business suite of products and solutions and clearly communicate appropriate product features and benefits to prospects and their stakeholders.
- Effectively manage pipeline of prospective customers.
- Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
- Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedures, and American Express Leadership Behaviors.
- Be a champion of and for compliance within US SME and GCS.
Qualifications:
- Proven track record of driving sales in a Tele Sales environment.
- Experience in a highly regulatory industry
- Knowledge and experience in reviewing corporate financials
- Experience in speaking with Business Owners and C-Level Executives
- Track record that demonstrates an exceptional ability to acquire new business or grow existing business relationships.
- Ability to rapidly acquire and maintain high levels of product and service knowledge, clearly and compellingly communicate appropriate product features and benefits and other elements of American Express business services.
- Solid listening, communication, and consultative selling skills.
- Strong business acumen and communication skills.
- Ability to flex style for multiple audiences and levels of customer stakeholders.
- Ability to confidently ask for the business after the need is uncovered.
- Intellectually curious about learning new products, solutions, and services that our customers may value.
- Collaborative mentality: comfortable working with team members to improve individual and company performance.
- Positive “can-do” attitude and strong work ethic.
- Ability to use feedback in a positive way with personal accountability.
- Strong computer skills: experience with Microsoft Office, simultaneously navigating multiple web-based tools.
Salary Range: $20.00 to $31.25 hourly + sales incentive + benefits
The above represents the expected hourly range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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