Technology Field Engagement Supervisor

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Join our US Technology Development and Product Enablement team in this exciting opportunity as a Technology Field Engagement Supervisor! In this role, you will be responsible for collecting release updates from product teams and editing writings to create cohesive and simple messages for inclusion in a Deployment Digest for distribution to Owner Operators. You will also inform Owner Operators of specific deployment schedules in targeted messaging.

Accountabilities & Responsibilities:

• Collect new feature and release updates and schedule from Deployment squad for inclusion in Deployment Digest.
• Write technical communications with a cohesive and simple to understand tone.
• Send targeted messages with specific deployment schedules to Owner Operators
• Update and maintain knowledge management repository for team
• Maintain a comprehensive understanding of the products supported by team
• Build strong relationships and collaboration through effective communication between teams within US Technology and key stakeholders
• Understand and identify strengths, gaps, and opportunities with existing communication channels and provide recommendations and solutions for efficient and timely messaging
• Demonstrate McDonald’s core values & leadership behaviors
• In addition to McDonald’s policies and procedures, your principal accountabilities will include, but are not restricted to the following:
  • Creation of a Deployment Digest or communication channel for Technology deployment
  • Scheduling of deployment messaging and managing of inbound/outbound inquiries
  • Manage processes for standardized communications

• High School diploma or equivalent
• Advanced Microsoft Suite experience (i.e., Excel, Visio, Power BI)

Preferred Qualifications:

• BA/BS degree preferred
• Excellent interpersonal, written, and oral communication skills
• Self-starter with positive attitude and willingness to learn
• Agile thinker, able to quickly grasp new concepts and document in simple easy to understand terminology.
• Collaborator, able to forge effective working partnerships with key stakeholders
• Ability to work effectively in a fast-changing environment and adaptability to working in ambiguous conditions with changing schedules and priorities
• Strong problem-solving, organization and time management skills

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.