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Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.
The Technician, Service Help Desk provides technical assistance on Technical Solution specific computer equipment and computer software. This role is the first point of contact for operators who needs technical assistance to maintain their production requirements. This position is also responsible for the support of daily computer operations within the Technical Solutions Service Department, troubleshooting and providing effective support services to Technical Solutions users, in addition to responsibilities including ensuring backup equipment is on hand to support production needs in the event of equipment failure and providing to input to management on new systems development.Duties and Responsibilities
- Provide technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware
- Support the use of the National Service Shop Floor Control (NSSFC) system within the Technical Solutions department
- Maintain Technical Solutions Departmental PC's and related equipment
- Maintain the spare equipment inventory
- Maintain and support Technical Solutions' users with specialty equipment or software
- Ensure the function of all information systems equipment used in Technical Solutions' operations
National Service Shop Floor Control (NSSFC)
- Perform preventive maintenance to NSSFC to ensure optimum performance
- Advise Technical Solutions Management of any NSSFC performance issues
- Determine the optimal NSSFC database solution for end-users, based on details provided by the operator to ensure minimal production downtime
- Ensure that proper NSSFC database procedures are in place before implementing any new hardware systems
Reporting
- Run required reports from NSSFC
- Analyze common complaints and problems reported by Technical Solutions' Associates
Education
- Associate's Degree (or equivalent experience) Electronic or Computer Technology; or a related field Required
Experience
- Minimum 3 years Working in a manufacturing setting helping to set up and maintain computer systems and networks Required
- Minimum 1 year Maintaining an enterprise level SQL database Preferred
- CompTIA A+ Preferred
- CompTIA Network+, Cisco Certified Network Associate (CCNA) Preferred
Software/Technical Skills
- MS Active Directory, MS Office 365, MS Windows OS (Server and PC/Laptop)Intermediate Required
- SQL and SSRS ReportingBasic Required
- Sharepoint website design and supportBasic Required
Other Skills/Knowledge/Abilities
- Good problem-solving, analytical, and team-working skills Required
- Excellent communication and interpersonal skills Required
- Demonstrated ability to analyze and solve problemsRequired
- Good analytical and critical thinking skills, with an ability to think creatively and incorporate current technical solutions into outcome with end user in mindRequired
- Excellent written and verbal communication skills Required
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.
#LI-Hybrid
- The salary (or hiring) range for this position is $43,000-$50,000 per year
- Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
- Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2023/guidebook/
Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.
Education: []Employment Type: ["FULL_TIME"]
