AddressAdditional Information Network and Desk
Job Number 24063009
Job Category Information Technology
Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Educate users regarding procedures for securing Personal Identifiable Information (PII). Train or instruct users in the proper use of hardware or software. Develop training materials and procedures related to the proper use of hardware and software. Troubleshoot and repair technical problems or issues related to computer hardware, software, internet access, and peripheral equipment. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Analyze and provide recommendations for new or revised software products.
Follow all company policies and procedures; protect company assets. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Assist management in training, motivating and mentoring employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Comply with quality assurance expectations and standards. Monitor the performance of others to ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay rate for this position is $25.06 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The application deadline for this position is 21 days after the date of this posting, 04/09/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
