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Title: Technician Level 3
Location: Mahwah, NJ, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
Looking for talented, experienced automotive technicians to join the Jaguar/Land Rover technical workshop team located in their new state-of-the-art facility in Mahwah, NJ. Partial duties to include Service/repair/diagnostic of fleet/pre-production and re-acquired vehicles. Knowledge of JLR specific advanced diagnostics and repair methods a plus.
Day to Day Responsibilities
Diagnosis, rework, and robust validation (including road testing vehicles before and after rework for quality control and feedback) of company vehicles to ensure JLR product standards and customer expectation is met. Company vehicles will include Company fleet, training, press, early production, re-acquired vehicles
Conduct pre-delivery inspection
Provide technical support on field evaluation units and special project vehicles
Prepare new model launch vehicles and support new model launch events by providing onsite technical support as determined by JLRNA
Ensure vehicle is adequately protected while it is being worked on
Follow published documentation relating to service, diagnostic and maintenance process/procedures (e.g. TOPIx)
Provide product feedback to JLRNA (e.g. ePQR) entered in GCM system to identify new and emerging issues
Maintain diagnostic tools (e.g. SDD.Pathfinder) and hand scan tools (e.g. ST512) to most recent software level
Perform general workshop responsibilities as needed
Perform other duties as required
What you bring
- Glass/windshield installation prederred
Requires self-starter with ability to work under minimal supervision
Proficient with PC and Microsoft Office applications
Clean driving record, background and drug test required
Must maintain High Standards
Works well under pressure
Manages business complexity
Must have ability to maintain a professional level communication in English
Elevated level of proficiency with the use of computer technical service tools
Reynolds & Reynolds DMS experience a plus
Must possess a demonstrated ability to operate successfully in business environment
Must possess the physical capabilities necessary to accomplish the tasks assigned to the program including a minimum of 50 lbs. without sustaining injury
Minimum of High School Degree or Equivalent
Use equipment consistent with industry standards
ASE Certification or state certification as required; electrical certifications preferred
Seven years in an automotive service environment, Experience with JLR brands preferred
Electrical Vehicle certification is preferred
Level III certification or equivalent desired
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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