Address
Form of workProvides operational, maintenance and networking support for customers through extensive product and customer knowledge. Works closely with Service Managers and other Technicians to provide the highest-level support with seamless technical expertise of Canon supported products in accordance with the current Service and Parts Standards, working in a 24x7 environment.
This is a temporary, project-based position. Responsibilities may include, but not be limited to:
- Diagnoses mechanical, software, network and system failures, using established procedures.
- Services and repairs designated equipment, to Canon standards and specifications.
- Prepares reports for analysis of product failure trends and service ability issues, with necessary supported documentation, ensuring accurate information and recordkeeping.
- Meets customer demands by providing efficient, responsive and accurate Field/Shop/on-site maintenance.
- Properly maintains all technical information, FSRs, Expense Reports, and Canon property assigned.
- Maintains all technical information and Canon property assigned and provides direction to less senior engineers in same.
- Provides the solutions of escalated technical and/or customer service-related problem areas for any territory requested.
- Complete working knowledge and aptitude of multiple product lines at the expert level. This includes all aspects of troubleshooting and diagnostics. This level is the final comprehensive tier to include work flow analysis, customer relations and ultimately customer satisfaction and retention.
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- 4-6 years' experience as a Canon Solutions America Field Service Technician.
- Demonstrated expertise and completed training courses in the technical support of Canon products including toner and ink jet based black and white/color products.
- The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction.
- Requires some travel (valid driver's license and acceptable driving record necessary).
- Must be able to work in a 24x7 environment, perform shift work and do on-call rotations
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers premises.
- Must be able to lift 50 lbs and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling).
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
#CSA
#LI-DNI #PM20
